Questex LLC is currently seeking an IT Specialist in New York City. This individual will be part of the Information Technology team and be responsible for troubleshooting and resolving technology issues for onsite and remote internal customers. The ideal candidate will be an energetic team player who will contribute to the vitality of our corporate office.
Major Job Responsibilities and Related Duties:
Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties
Provide systems and network administration support to the IT Infrastructure team
Assist with LAN/WAN Administration
Answer help desk phone calls and input incidents into tracking system
Monitor help desk queue and route tickets to appropriate support personnel
Provide Level I support, including password resets and basic troubleshooting
Assist Level II Support team members in coordinating incoming and outgoing employee IT processing tasks
Track IT assets in the help desk system
Perform basic systems documentation for helpdesk
Create user accounts in Active Directory
Some office support duties such as mailroom activities and office supply inventory as required
Qualified Candidates will possess the Following:
High school diploma or equivalent
Proficiency with the Windows operating system and Microsoft Office software (Outlook, Word, Excel, PowerPoint)
Knowledge of PC, laptop, and printer hardware configuration and deployment preferred
Experience with Windows 10 and Office 365, Mac OS
Experience with Mitel phone consoles, ShoretelSky, or similar systems preferred
Strong customer service skills and an upbeat personality
Ability to live the company values of confidence, enthusiasm, fairness, and integrity
Ability to interact with members of the organization at all levels
Ability to work independently and with a team
High level of organization skills and ability to handle multiple projects simultaneously
Ability to lift and/or move 35 pounds or
About Questex LLC:
Questex LLC is a leading global business events and information company serving corporate and government clients and industries that are driving economic growth and business innovation around the world.
The company drives business investment, innovation and demand-creation in the markets it serves by bringing together investors, buyers, sellers and professionals through its over 120 trade shows, conferences and other business events and informing them through related business media and information products. Questex’s industry-focused business units include Life Sciences & Healthcare, Hospitality & Travel, Beauty & Wellness, Technology & Telecom groups.
The company employs over 300 professional staff members operating in the United States and the Americas, Europe, the Middle East and Asia-Pacific regions. For more information, visit questex.com.