Questex, LLC is seeking a full-time Event Relations Coordinator responsible for assisting attendees at appointment based events produced by Questex. This position is responsible for all customer service support functions and strong customer service skills are required to provide first class face to face service at events. Handle customer inquiries with appropriate and timely follow through.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
General operations tasks including planning and coordination related to meetings and events
Coordinates travel and hotel accommodations for event attendees
Develops and maintains communications with attendees to ensure deadlines are met
Maintains effective professional relationships with attendees for the events
Communicate professionally with customers via phone, email or in person at events
Maintains and utilizes database for all client contact and scheduling
Assists with research efforts in new products and processes
Performs other duties as assigned by Operations Director
College degree or equivalent experience and/or 2+ years’ experience in the events, meetings or hospitality industry with a focus on customer service
Willing to travel to events as-needed as part of the execution team
Exceptional relationship management skills
Strong verbal and written communication skills
Must possess excellent computer, writing, and presentation skills and possess a spirit of teamwork and cooperation
Fluent in Spanish preferred - for our Latin American events
About Questex LLC:
Questex LLC is a leading global business events and information company serving corporate and government clients and industries that are driving economic growth and business innovation around the world.
The company drives business investment, innovation and demand-creation in the markets it serves by bringing together investors, buyers, sellers and professionals through its over 120 trade shows, conferences and other business events and informing them through related business media and information products. Questex’s industry-focused business units include Life Sciences & Healthcare, Hospitality & Travel, Beauty & Wellness, Technology & Telecom groups.
The company employs over 300 professional staff members operating in the United States and the Americas, Europe, the Middle East and Asia-Pacific regions. For more information, visit questex.com.