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The Technical Support Analyst is responsible for managing all technical aspects of our relationship with our customers. In addition to providing top-quality technical support, the Technical Consultant will provide technical leadership through regular customer contact and help customers to use I.T. more effectively through new products and services that address their business needs. The overall goal of this role is developing relationships that lead to short and long term customer satisfaction and retention.
Essential Duties and Responsibilities:
Additional Duties and Responsibilities:
Knowledge, Skills, and/or Abilities Required:
Please let us know if we can provide disability-related accommodations to support your participation in all aspects of our Recruitment Process.
Quartet Service Inc. provides IT infrastructure services to the Greater Toronto Area's business community. Services include remote and on-site support, network, telephony and server management and consulting. We have 45 employees, our median client has 54 employees and our largest client has almost 6,000 employees. Most of our services are retainer based, but we also have an active special projects and consulting division.
Quartet has invested over $13 million in IT infrastructure for our clients to use on a multi-tenant basis. This includes hosted telephone systems, hosted virtual servers, managed security devices and a private internet network. Clients avoid capital costs, enjoy greater performance and have more service flexibility. We leverage economies of skill and scale to provide excellent value and consistent service. Our mid-tier clients utilize our shared infrastructure services.
Quartet offers its employees a unique culture with the pillars being TEAMWORK, POSITIVITY, WORK ETHIC and INITIATIVE. Quartet provides performance management, career development planning, a great benefits package which includes an RSP plan, medical and dental insurance, Long Term and Short Term Disability and a maternity program. Quartet invests in their employees offering training and education funding.
Company address: 214 King St. W. Suite 500 Toronto ON M5H 3S6
Posted date: 11 months ago
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