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  1. Call Center Representative

We are seeking energetic individuals to join our growing team. We are currently working remotely due to the COVID-19 pandemic. Our team members enjoy benefits such as paid holidays and paid time off, health insurance, life insurance, disability insurance, 401K, quarterly bonuses, and more!


Our team supports programs at the Department of Homeland Security.


Job Type: Full-time, 40 hours per week


Hours: Monday through Friday, regular business hours


Salary Range: $32,000-$34,000


Work location: Currently remote, Permanent location - Tysons Corner, VA


Benefits:

  • Performance Bonuses
  • Paid Time Off
  • Paid Holidays
  • Health/Medical
  • Dental
  • Vision
  • Life Insurance
  • Long and short term disability insurance
  • 401K is offered after 1 year.
  • Referral Bonuses

The Call Center Representative answers and responds to inbound calls to the high-volume Contact Center.


Requirements:

Must be a US citizen.

Must be able to obtain a public trust security clearance.


Education Requirements:

High School

HDI Certification is preferred but not required.


Experience Requirements:

A minimum of three (3) years of specialized experience to include answering and responding to inbound calls or like complexity is required. Specialized experience also includes:

  • Engage in multiple email and chat messages simultaneously
  • Update stakeholder profiles within databases
  • Resolve a wide variety of multifaceted stakeholder issues
  • Work on multiple projects simultaneously in a call center/help desk environment
  • Deal with people from varying professional/administrative backgrounds

Additional Competencies:

  • Ability to operate in a high-volume metrics driven contact center environment
  • Ability to be flexible in work schedule to support the call center's needs during operating hours
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently and efficiently interpret research and analyze information from various sources
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing
  • Ability to listen actively to sensitive information
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS
  • Ability to communicate effectively both orally and in writing
  • Ability to provide support to international stakeholders and academic institutions
  • Ability to utilize telephony systems, Customer Relationship Management (CRM) and other ticket tracker systems, and Microsoft Office Suite


Job Posted by ApplicantPro