Client Success Specialist - Work From Home, Part-Time
Part-time to begin; potential for full-time
Average 25 hours/week
The Client Success Specialist’s primary responsibility is to ensure that PR Brigade is an indispensable partner to its clients. Duties include:
Acting as a primary point of contact for a group of designated clients. Developing an understanding of the personality and communication style of the client and adjusting interactions with the client to fit that style. Regular content/topic generation calls with each client. Educating clients about changes in social media that affect them, recommending changes in services, and selling additional marketing services as appropriate for each client’s success. Regularly reviewing campaign success metrics and reports with clients, establishing new success metrics and campaign plans accordingly, and communicating campaign plans to the deliverables/content generation team. Ensuring campaign is meeting or exceeding each client’s goals, expectations, success metrics and quality standards. Capturing each client’s information and data in CRM system per PR Brigade protocols. Proofreading and editing articles/posts on behalf of designated clients as necessary. Posting articles and other content on behalf of designated clients as necessary
Minimum 5-7 years experience in client service, account management or project management
Minimum 5 years experience working on, designing and/or implementing successful social media, PR, marketing campaigns, or similar.
Understanding of social media channels
Proven ability to interact with all levels of management and work as a collaborative team member with internal and external clients
Excellent verbal and written communication skills, excellent listening skills, excellent grammar, professional phone voice
Strong creative writing and proofreading skills
Bachelor’s degree or equivalent work experience in marketing, business or other related field
Experience working in a less rigid workplace and/or home office environment preferred
PR Brigade is a unique Social Media marketing firm based in Columbus, OH. While many social media experts focus on advising clients on what to do and how to do it, PR Brigade's focus is on helping businesses execute their social media strategy by doing the work for them.
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