Poyoteca Peruvian Rotisserie is a fast casual Peruvian rotisserie chicken concept that is fast paced and collaborative. We look for people with positive attitudes and the desire to work as a team.
Shift Manager responsibilities include:
Overseeing and working with restaurant staff, ensuring quality dining
Managing inventory and making appropriate supplier orders, as needed
Resolving guest issues and ensuring all guest leave the restaurant happy
We are looking for a Shift Manager to ensure all daily activities run smoothly and efficiently.
Shift Manager responsibilities include ordering from suppliers based on our needs, managing and supervising restaurant staff performance, and ensuring guests have an excellent experience. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.
Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.
Ensure quality of food and service through training and management of staff
Coordinate communication between front of the house and back of the house staff
Ensure staffing is adequate to provide a high level of service
Work directly with guests to resolve any issues that might arise during service
Manage pars and place supplier orders as needed to ensure no stock outs
Work with General manager to handle new employees’ onboarding (scheduling trainings and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests’ feedback and recommend improvements to our menus
Work experience as a Shift Manager or similar role in the hospitality industry
Familiarity with restaurant point of sale software, like Toast
Ability to multitask and juggle multiple things at once
Good math and reporting skills
Customer service attitude
Communication and team management abilities
Availability to work within opening hours (e.g. evenings, holidays, weekends)
High school diploma; additional certification in hospitality is a plus
Company address:14921 Shady Grove Rd, Rockville, MD 20850