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Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities 

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.



-Customer service background preferred.

-Basic computer proficiency.

-Upbeat and positive attitude!

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands 

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.