Call Center Agent - Work from Home Job Title: Call Center Agent – Work from HomeLocation: Must reside in central Texas with the ability to travel to Austin for training Job Status: 1099 Contract (25-30 hours each week) primarily weekends and evenings Looking for a company where you can assist customers while comfortably working from home? Want to help families find senior care, assisted living facilities or assist home care providers in finding employment opportunities? If you’re interested in being part of a small team dedicated to customer service, join CareInHomes as a work from home care advisor.We want someone who’s passionate about providing outstanding customer service to join our team. We aspire to make great things possible for each other, our customers, and for you.A day in the lifeWork from homeProvide engaging customer service in our fast-paced call centerSpeak with family members seeking care for loved onesEngage with our partner agenciesMaintain high performance metrics including attendance, schedule adherence and conversionAbility to independently make appropriate decisions while addressing the needs of the customer and companyCommunicate effectively with leadership on a daily basis to include coaching opportunitiesWhat you’ll needHigh school diploma or equivalentAt least 18 years oldStable high speed hardwired internet connectionPC or Apple computer, laptop preferredQuiet work environmentProfessional attitude to work independently from homeAbility to meet strict attendance guidelinesComputer literate and pick up new software quicklyFive9 experienceWhy?This is a work from home positionStarting Pay is $11.00 an hourPrimarily weekend and evenings scheduleAbout UsCareInHomes was founded in 2008 by two work colleagues who were both dealing with family members who needed assistance. After experiencing the challenges of finding caregiving solutions for loved ones first-hand, they wanted to help other families in the same situation. They wanted to provide an easier way to quickly identify and connect with the providers for the types of care they needed. By asking a few key questions about the care families were looking for and matching those answers against a database of caregiver agencies across the country, CareInHomes has helped millions of families with a simple process for finding the perfect service providers in their area to support and care for their loved ones.