Information Technology (IT) Support Technician (Michael Schuler)
The Information Technology (IT) Support Technician assists users with account & workstation set-up and troubleshooting. The IT Support Technician prioritizes, tracks, and responds to email, phone, and in-person requests for support.
Responsibilities and Duties
Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely.
Tracks service requests received via email, telephone, or in-person visits.
Installs, customizes and tests hardware and software.
Maintains current and accurate inventory of all company hardware and software through cloud management systems.
Research & procure end-user hardware and software.
Assist in project-based work and higher-level tasks as needed.
Creates and maintains administrative user training and help documentation.
Provides presentation support, including audio/visual equipment, as needed.
Setup & remote support for mobile devices.
Prioritizes, tracks, analyzes, and generates reports on requests.
Coordinates updates and other technical activities for supported users.
Qualifications and Skills
Bachelor’s Degree or higher in computer science, Computer Networks, Cybersecurity, or another related field.
2+ years’ experience in Windows PC and/or Mac hardware and software and help desk level support.
Administration experience with Windows 10 devices.
Experience in supporting Microsoft Office 365 & Desktop software.
Demonstrated help desk experience, including user support and customer service, for computer applications and platforms.
Demonstrated experience in providing technical support, deployment, configuration, and installation of laptop & desktop computers.
Demonstrated experience in providing technical support, deployment, the configuration of iPads, iPhones, Android Phones & hotspots.
Demonstrated experience in supporting printers, monitors, and other peripherals.
Experience in performing hardware diagnostics and coordinating repairs.
Strong written and verbal communication skills with a solid grasp of the English language.
Ability to work collaboratively with others and independently with minimal supervision.
Must be a US Citizen.
Ability to pass a background check and drug screen.
Administration experience with macOS 13 and above.
Experience configuring network equipment including routers, switches, and cabling.
Experience configuring Cloud VoIP desktop & conference phones.