“Mission-driven & innovative organization dedicated to improving health care for all.”
Are you someone who is passionate about both health care and education? At the Physician Assistant Education Association (PAEA), we are committed to transforming PA education and health care by leading and serving the PA educational community. As the national leader in PA education, the Association delivers a large array of educational resources, products, and services specifically designed to meet the emerging needs of PA programs.
The Association is seeking a development manager to handle quality improvement, education, and marketing for the PAEA suite of exams. This position will work closely with the chief assessment officer and the assessment team using data analytics to provide feedback to our content experts during the exam development process and to help inform decisions about exam delivery enhancements. Additionally, this position will play a key role in our customer service, education, and marketing efforts.
This position requires availability to work flexible pacific coast hours, either from the office in Washington, DC or from a remote office. Some travel throughout the year is required with this position. This position is a non-supervisory role, and reports to the Chief Assessment Officer.
Quality Improvement/Data Analytics
Perform basic analysis on sales and customer service data to propose and develop materials that aid in customer service, member education, marketing, and system enhancements.
Perform basic analysis on exam development processes to inform the team’s decision-making regarding exam development and to provide feedback to content experts during the exam development process.
Customer Service, Education, Marketing, and Sales
Manage strategic outreach and targeted education and marketing campaigns for PAEA Assessment.
Create and manage various PAEA Assessment customer service, education, and marketing materials, this will include content and collateral development, technical writing, and editing.
Collaborate with the PAEA Communication team to develop and promote strategies for PAEA Assessment’s education and marketing efforts—including the use of online and email modalities, print, and various digital media channels which encompasses the PAEA website and social media.
Work in collaboration with the team’s customer service lead to cover level two customer service tickets from an external vendor.
Other duties as assigned
This position helps our team translate data-driven insights to make day-to-day decisions that educate and support our members and improve the quality of our products. The ideal candidate will have a basic understanding in:
Applying best practice methodologies and tools for data analysis
Analyzing and interpreting sales and customer service data, preferably both quantitative and qualitative
Developing reports and presentations-- data visualization
But we are not just looking for an analyst! This unique role is forward facing and includes both sales and customer service. We are looking for a people person who either has a background in sales or customer service and/or:
Active listening skills
The ability to use positive language
The ability to handle unexpected challenges
Empathy towards customers/members
Technical writing and editing skills
Last but not least, we are looking for someone who is a good fit both at PAEA and on our small Assessment team, the following qualities are key:
Strong commitment to PAEA’s vision of “Health for All”
Ability to work both independently and as a team player
A sense of humor
Flexibility and dependability
Ability to confidently handle concurrent, diverse projects and prioritize work effectively
Willingness to travel to educational meetings and member programs
Availability to work flexible pacific coast hours, either from the office in Washington DC or from a remote office
A personal commitment to success
About Physician Assistant Education Association:
The Physician Assistant Education Association (PAEA) is the only national organization representing PA educational programs. PAEA works to ensure quality PA education through the development and distribution of educational services and products specifically geared toward meeting the emerging needs of PA programs, the PA profession, and the health care industry. Women, minorities, and people with disabilities are strongly encouraged to apply.