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Member Services Representative

PF Michigan Group in Oak Park, MI, USA

We are seeking a Member Services Representative to join our EPIC team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

   Customer Service/Front Desk Activities:

    • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.

   Member Accounts:

    • Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
    • Handle sensitive and confidential member information and agreements.

   Club Cleanliness:

    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and shower area cleaning and stocking.

Qualifications:

  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.

Physical Demands:

  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

What we offer: 

  • Great growth opportunities - we are a dynamic and growing company!
  • Medical, Dental and Vision insurance benefits (Full Time positions only).
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • FREE Black Card Membership!

EOE

Posted date: 12 days ago

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