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Call Center Supervisor
The Supervisor will be responsible to coach, motivate, inspire, and develop a work environment that is team-oriented, customer responsive and quality driven; focused on quality sales standards, goals and performance objectives.
• 2 - 5 Years Supervisory experience required
• College degree preferred
• Ability to coach and motivate others required
• Understanding of Call Center metrics, terminology and reporting a MUST
• Experience with workforce management/scheduling. Blue Pumpkin and Avaya software experience a plus
• Proficient in MS Word and MS Excel
• Ability to work independently or as a team is a must
• Ability to interact with all levels of the organization
• Strong organizational skills and ability to multi-task
PetEdge offers a competitive compensation and benefits package including an employee discount and business casual work environment along with a talented team of associates.
If you are interested in being part of a team environment and working in an exciting and fast-paced growth company, please email a cover letter noting salary requirements and a resume attachment in MS Word format to email@example.com
NOT SEEKING AGENCY ASSISTANCE and
NO PHONE CALLS PLEASE
100 Cummings Center, 307B
Beverly, MA 01915
Do you know that the pet industry is $ 51 billion and growing? Do you know that the pet industry has grown every year for the last 15 years and is one of the only industries to post consistent growth during difficult economic times? Do you know that many economic experts consider the pet industry to be recession-resistant because of the devotion that pet "parents" show their extended family members?
PetEdge is a nationwide wholesale distributor and manufacturer of professional quality pet care supplies and equipment. We have trend setting products at unbeatable prices with eye-catching retail packaging. We are a leading B2B provider of pet products for independent retailers and pet care professionals. Groomers, kennels, veterinarians, breeders, and active enthusiasts have access to over 12,000 national brands and exclusive PetEdge brand products.
PetEdge is a family-owned company with the mission "To make PetEdge the only company our customers would want to do business with and the only company that our associates would want to work for."
We are a leading company within the healthy and growing pet industry with headquarters in Beverly, MA. PetEdge markets to pet care professionals and retailers through a combination of catalogs, e-commerce, and a sales force.
PetEdge offers a competitive compensation package including a comprehensive benefits package including health, dental, vision, 401(k) matching, an employee discount and much more. We have a business casual work environment along with a talented team of associates.
Posted date: 5 years ago
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