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Job Summary -
The Customer Service Representative II is responsible for handling our inbound customer cancellation calls by answering inquiries; determining requirements; understanding and resolving problems and fulfilling requests with a focus on retention and providing excellent customer care. Additionally, Customer Service Representative II holds a high level of responsibility for testing different retention script variations to determine appropriateness and effectiveness.
Here’s what we offer…
Essential Duties and Responsibilities -
Qualifications (Knowledge, Skills, and/or Abilities) -
The Customer Service Representative II will be proficient in the following competencies as demonstrated through experience, training, and/or testing:
Minimum Education and/or Experience -
High School Diploma or equivalent
Language Skills -
Mathematical Skills -
Skill level necessary for the position
Problem Solving/Reasoning Ability -
As required to perform essential job duties and responsibilities
Proficient in relevant computer applications
Working for PeopleConnect goes far beyond just having a job. We have a fast-paced environment filled with people that really give our company a family feel. The Leadership Team provides support and guidance and is always open to feedback on how to continuously improve our service and work environment. There’s room for growth within the company, and we love to tap into the strengths of our existing talent.
Here’s what we offer...
Competitive benefits package which includes - medical, dental, vision, long-term and short-term disability, life insurance, Flexible Spending Account, Employee Assistance Program
Company pays 80% of medical/dental/vision premiums (Employee Only)
401K with employer match (up to 4%)
Company-paid time off
11 paid observed holidays and an extra paid day off for your company anniversary
Frequent fun company events and much more!!