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Customer Service Representative II

PeopleConnect La Mesa, CA, USA

Compensation

$15.45 Hourly (plus commission)

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Awesome benefits, pet and child friendly!”

Job Summary -

A Customer Service Representative position is a mid-level position that handles inbound customer calls with a focus on retention and providing excellent customer satisfaction. This is accomplished by answering customer inquiries; understanding and resolving problems; and fulfilling customer requests.

Essential Duties and Responsibilities -

  • Focusing on meeting customer needs and providing solutions to retain them.
  • Maintaining customer records by accurately updating account information.
  • Utilizing expertise in product usage and uses appropriate strategies to provide solutions to meet customer needs.
  • Increasing product usage and customer satisfaction through the demonstration and promotion of product features.
  • Committing to understanding each product’s benefits and articulating those benefits to customers and fellow team members
  • Working in conjunction with PeopleConnect leadership to understand, practice, and help improve customer retention strategies
  • Demonstrating the ability to extrapolate key principals to improve processes and techniques
  • Focusing on meeting Quality Assurance requirements and other key performance metrics
  • Is team oriented and committed to continued improvement
  • Other duties and responsibilities as assigned

Supervisory Responsibilities -

Not Applicable

Qualifications (Knowledge, Skills and/or Abilities) -

  • Good data entry and typing skills
  • At least two years of customer service/sales principles and practices
  • Knowledge of call center telephony and technology
  • Flexible and able to adapt to changing priorities, including the ability to multi-task and juggle many competing priorities and deadlines

Competencies -

The Customer Service Representative II will be proficient in the following competencies as demonstrated through experience, training, and/or testing:

  • Communicate information to team members and supervisor via phone, chat and email
  • How to appropriately seek assistance when required
  • Meet production goals and quality standards
  • Meet attendance standards
  • Adhere to company policies and procedures
  • Engage customers while updating various computer programs
  • Listen to customers, identify needs, and promote given products appropriately
  • Track information as needed
  • Maintain current knowledge and certifications

Minimum Education and/or Experience -

  • High school diploma or equivalent.
  • At least two years of customer service/sales principle and practices

Language Skills -

  • Must have excellent written and verbal skills
  • Communication and interpersonal skills

Mathematical Skills -

Skill level necessary for position

Problem Solving/Reasoning Ability -

As required to perform essential job duties and responsibilities

Certificates, Licenses, Registrations -

Not Applicable

PeopleConnect

About PeopleConnect:

People Connect Customer Care is a leader in providing customer support and business for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises.

We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. In our San Diego office, we provide our services through multiple communication channels encompassing phone, e-mail and social media.

Company website: https://www.peopleconnect.us/

Company address: 9596 Chesapeake Dr, Suite A. San Diego, CA 92123

Posted date: 21 days ago

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