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“Awesome benefits, pet and child friendly!”
Job Description -
The Quality Assurance Specialist measures and evaluates the performance of customer service representative according to establish protocols. Using established tools, the QA Specialist ensures objectives are being met.
Essential Duties and Responsibilities -
Supervisory Responsibilities -
Qualifications (Knowledge, Skills and/or Abilities) -
The Quality Assurance Specialist must have excellent communication skills and interpersonal skills and to work effectively and collaboratively. The ability to remain organized and flexible while multitasking and prioritizing is a requirement. The Quality Assurance Specialist will work, proactively while exercising sound judgement in a fast-paced results driven environment that requires attention to detail.
Minimum Education and/or Experience -
Language Skills -
Mathematical Skills -
As necessary for position
Problem Solving/Reasoning Ability -
Computer Skills -
Proficient in MS Office Suite Proficient (Outlook, Word, Excel)
Certificates, Licenses, Registrations -
People Connect Customer Care is a leader in providing customer support and business for companies looking to create an external customer service platform. We provide an array of sophisticated customer service solutions to a variety of companies, from web-based membership companies to financial services enterprises.
We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service. In our San Diego office, we provide our services through multiple communication channels encompassing phone, e-mail and social media.