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Field Service Technician
Benefits Offered401K, Vision, Dental, Medical, Life
Pacific Ozone is the leading manufacturer of air-cooled ozone generators and advanced disinfection systems for industrial applications. The mission of Pacific Ozone is “design, develop and deliver complete ozone solutions worldwide for the benefit of people and the environment”. We currently have an exciting opportunity in our Benicia, CA headquarters for an experienced Field Service Technician, with a great combination of customer service and electrical engineering skills, to join our team.
The primary responsibility of the Field Service Technician is to complete field service calls scheduled by customer service. This position will also provide troubleshooting to customers, complete in-house evaluations and repairs, and provide follow up calls to see tasks through to their completion. The Field Service Technician provides technical support, service, repair, commissioning and start-up services for advanced ozone disinfection equipment, control panels and systems, analyzers and instrumentation for leading customers in beverage, biotech, food and industrial process sectors.
Travel to customer sites to provide field service support for repairs, scheduled maintenance and equipment commissioning services, up to 50 – 70% overnight travel required
Provide technical service and product troubleshooting by phone, email, internet, video conference and other collaboration tools
Maintain industrial machinery such as pumps, valves, plumbing, fluid control systems, electrical and process systems, PLC’s, and components
Represents Pacific Ozone in a professional manner at all times
In collaboration with sales and engineering, coordinate technical support for existing installations and commissioning of new systems, perform site inspections and verify installation compliance to requirements
Promote aftermarket sales and services to current customers
Train customers and colleagues on the use and maintenance of ozone equipment
Responsible for submitting accurate service reports and other required paperwork within the required timeline
Minimum of an Associate Degree or equivalent experience in electrical engineering, industrial instrumentation or related field
Minimum of five years’ work experience servicing process equipment, PLC’s, controls, and familiarity with various process instruments and sensors
Excellent technical and customer service skills
Ability to troubleshoot and correct basic to complex technical issues including electrical, electronic, component, control and instrumentation devices, sub-assemblies and complete systems
Ability to work with all basic electrical test equipment, precision tools and computers
Ability to work independently with good time management skills
Proficient in Microsoft Office programs and familiar with ERP and CRM's a plus
Ability to prioritize multiple responsibilities and assignments
Must have excellent organizational, planning, and communication skills
International customer service experience and a second language is a plus
Must be able to work with the team in developing improved work processes for the department
Must be a flexible team player with a “can do” attitude
Must have a valid driver’s license and a good driving record
Must provide your own reliable vehicle and will be responsible for company provided tools
Must be able to push, pull, lift, climb and lift/move up to 50 lbs.
Pacific Ozone offers a completive salary and full benefits package including medical, dental, life insurance and 401K.
About Pacific Ozone:
Pacific Ozone is a leading manufacturer of industrial ozone generators and advanced disinfection systems located in Benicia, CA.
The company currently supports a growing installed base of 9,000 machines worldwide in a broad range of industries including beverage, biotech, food, industrial processes and marine. Ozone is the most powerful commercially available disinfectant. It has a far lower impact on the environment and people than traditional solutions. Pacific Ozone seeks skilled technical people who are creative, flexible, have an entrepreneurial spirit and proven problem solving skills to join our team.
Pacific Ozone offers a completive salary and full benefits package including medical, dental, life insurance and 401K for full time employees
Company address: 6160 Egret Court, Benicia, CA, United States
Posted date: 1 year ago
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