Franchisee Support Consultant - Outdoor Lighting Perspectives

Position Overview

Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees. Provides leadership to execute our company mission.

Responsibilities

• Develop and maintain a strong understanding of the Outdoor Lighting Perspectives system and operating procedures.
• Participate and conduct new franchisee training for lighting installation, design and product application.
• Take part in franchise candidate confirmation days.
• Travel to new and existing locations to evaluate franchisee operations using company tools and Operations Assessment, and then consult to develop franchisee action plans, reinforce and follow-up on priorities and business objectives making recommendations, building commitment, and overcoming objections.
• Ensures full brand standards compliance with all products, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Advises franchisees how to evaluate and act on financial analysis tools such as profit and loss statements, balance sheet, financial key performance indicators, pricing strategies, etc.
• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face to face training.
• Ongoing communication with franchisees through phone appointments, e-mail, conference calls, etc. -Ensure successful rollout of system-wide programs. These may include new and or modification to existing programs.
• Act as liaison between the franchisees and approved suppliers.
• Drive revenue growth by developing annual sales and marketing plans in conjunction with OLP Marketing Manager and franchisees.

Competencies

• Customer Orientation/Positive Impact
• Results Orientation/Sense of Urgency
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative

Education and Experience Requirements

• Bachelors degree in business or related field or an equivalent combination of education and experience required (franchising experience helpful).
• Experience in project management, leadership, training, budgets, profit and loss, customer service, and conflict resolution required.

Knowledge, Skills, and Abilities

• Business and financial acumen Strategic and innovative thinking skills.
• Written and verbal communication skills.
• Organization, multi-tasking and prioritization skills.
• Coaching and influencing skills.
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings).
• Proficiency in Microsoft Office applications(e.g. Word, Excel, PowerPoint).
• Ability to review financials and key metrics and determine corrective course of action.
• Ability and willingness to travel, including overnight.

Compensation/Benefits

Salary/wage based upon experience, health and dental benefits package, company cellular phone, mileage reimbursement, paid vacation and holidays.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.