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Information Systems Specialist 4 (ISS4)

Oregon Corrections Enterprises in Ontario, OR, USA

Compensation

$51,732 to $76,488 Annually

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“OCE offers a competitive compensation package including employer paid retirement!”

Bring your IT experience to OCE! Do you thrive in a fast paced and rewarding work environment, if so Oregon Corrections Enterprises (OCE) may be the right career choice for you! OCE has an immediate opening for an Information Systems Specialist 4 (ISS4) working at the Snake River Correctional Institution (SRCI) in Ontario, Oregon. This position provides vital IT support to our 150+ seat contact (call) center. The ideal candidate would possess a knowledge of information technology which includes planning, coordination, analysis, and technical functions.

OCE offers a dynamic and challenging work environment under the Oregon Accountability Model supporting public safety by providing Oregon Department of Corrections (DOC) inmates with training and work experience. OCE offers a competitive compensation package including employer paid health, dental, vacation benefits and retirement through the Oregon Public Employees Retirement System.

Applicants must successfully pass a Law Enforcement Data System (LEDS) criminal and civil court background checks, pre-employment drug screening, and successfully complete a twelve month probationary period. An annual criminal background review is a condition of employment. This position is represented by the Association of Oregon Corrections Employees (AOCE) union. Additional information about OCE may be found on the internet at: http://oce.oregon.gov/

DUTIES & RESPONSIBILIIES

This position provides Information Technology (IT) support and production coordination to OCE Contact Center clients, staff, and Adults In Custody (AIC) assigned to the work unit. Other duties and responsibilities include the following:

Customer Assistance: Participates in the development, implementation, installation, and operation of information and functional systems for the call center. Expedite customer service and assistance daily. Responsible for assigning inmate workers to clients efficiently.

Operations: Responsible for the maintenance and testing of computer and/or telephone system equipment located on the AIC accessed network at the contact center including hardware and software.

Production Oversight: Supervise , assign projects, track work hours, monitor calls, and provide support for AIC’s. Responsible for screening, hiring, training and discipline of AIC’s.

Planning: Actively participate with the statewide IT team by attending weekly meetings. Consults with IT Manager and staff to analyze and recommend computer system needs for management information and functional operations, to determine scope, the priority of projects, and to discuss system capacity and equipment acquisitions for the contact center. Will provide support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.

Working Conditions
This position typically works in a contact center environment, in a correctional facility, working at a computer terminal for long periods of time, in or around noise that could be distracting. Duties will include lifting PCs, servers, and other computer equipment. Remove, replace, or upgrade network components. Bending, crawling, reaching under desks and computer workstations, and physical manipulation of large objects may be required. Business needs will vary and may require working irregular hours or shift work (weekends, evenings and holidays). Incumbent will work closely with AIC’s in a correctional facility.

MINIMUM QUALIFICATIONS

Your application will be reviewed to determine that you have the education and/or experience required for this position. To be considered for this position, you must meet the following minimum qualifications:

  • Two years of professional IT experience which includes developing, maintaining, and installing IT systems; and analyzing systems; and either
  • At least 30 quarter (20 semester) credits in computer science or related field; or
  • Two more years of IT experience

DESIRED ATTRIBUTES

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview. We seek candidates with work history that demonstrates the following:

  • Preference will be given to applicants with technical certification relevant to desired qualifications listed in this announcement and to applicants with IT experience in a contact center or corrections environment.
  • Solid technical background in current technologies, system and process development methods, and the use of computing resources at all levels.
  • Experience supporting multiple users. Users have diverse computers models, software, and varying degrees of aptitude from novice to intermediate levels.
  • Experience working in project planning and organization.
  • Strong analytical and communication skills.
  • Proficiency in software and hardware platforms common to today's data centers.
  • Ability to work collaboratively in a team environment that believes and practices knowledge based sharing.
  • Experience working in a corrections / law enforcement field.

ADDITIONAL INFORMATION

Only complete applications will be considered. Please be sure to answer all supplemental questions and attach all required documents. Qualified applicants whose responses most closely match the requirements for this position will be invited to interview.

Oregon Corrections Enterprises (OCE) complies with the Federal Prison Rape Elimination Act (PREA). PREA prohibits OCE from hiring, or promoting anyone who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in institution settings. These include a jail, prison, or other correctional facility (including juvenile corrections) AND any institution or facility where people are residing for the purpose of receiving care or treatment (e.g., adjudicated delinquent, neglected, placed in State custody, mentally ill or disabled, chronically ill, or physically disabled, etc.). These include skilled nursing care, intermediate or long-term care, or custodial or residential care (e.g., group home, rehabilitation, assisted living/nursing home, hospice, etc.).

This standard requires OCE to conduct background checks on all applicants considered for employment or promotion to consider any incidents of substantiated allegations of sexual abuse or sexual harassment in determining whether to hire or promote anyone who may have contact with inmates.

For more information regarding PREA please visit: http://nicic.gov/PREA

HOW TO APPLY:

Submit the ZipRecruiter online application and all of the following:

  1. Your resume, detailing your work experience history
  2. Copies of college transcripts (if applicable)
  3. Copies of certifications (if applicable)
  4. Copy of DD214 (if applicable)

If you have questions about this recruitment please email: ocehrdocs@oce.oregon.gov

About Oregon Corrections Enterprises:

Making a Difference

OCE provides meaningful work experiences for every offender. With training and guidance, the men and women in OCE work programs will return to their communities with a stronger work ethic and viable job skills, increasing their ability to succeed.

Keeping Current with Future Job Skills Demands

OCE is a progressive leader in developing career opportunities. By offering advanced training and state-of-the-art equipment, OCE is keeping current with industry standards and providing marketable job skills.

Leading the Way with Great Partnerships

By working with the Oregon Department of Corrections, state agencies, non-profit agencies, and the public, OCE builds partnerships that sustain work opportunities for offenders. OCE constantly explores new business opportunities and partnerships. Working together, we reduce recidivism while saving money for Oregon's taxpayers.

Quality and Value

High-quality standard and custom products and services are the foundation of what OCE does. A continuously expanding array of products and services keeps OCE current with market trends and job market opportunities.

OCE's Commitment

Working for Oregon Corrections Enterprises is an opportunity for us to help others and contribute towards making our communities safer. Each of us has an important role in fostering positive change by guiding and mentoring offenders. We make a difference!

Company address: 777 Stanton Blvd, Ontario, OR 97914

Posted date: 20 days ago

View all Jobs at Oregon Corrections Enterprises