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Customer Support Representative - Dallas, TX (Remote)

Open Listings in Dallas, TX USA

Open Listings is building the future of homebuying by making it simple and affordable to buy a home. The traditional homebuying experience is out-of-date, expensive, and inefficient. Were disrupting the industry using software to power a new way of helping people make the biggest decision of their lives. As a member of our Operations team, you'll work behind the curtain to make our buyer experience magical.


You'll own the buyer's experience from the first moment they interact with us until they are ready to make a purchase. As their primary point of contact, you'll shepherd them through the Open Listings homebuying process. Youll also act as our resident expert on all things home buying in Texas. We've built a software platform to put information and resources at your fingertips, but you'll also need to rely on your wits to deliver an amazing home shopping experience. Sometimes you won't know the right answer, but you're always up for a challenge -- and sometimes you'll just have to Google it.

You have the right stuff for this role if you:


  • Thrive working remotely (this is an at-home position) without much oversight.
  • Excel at taking the initiative to solve problems and answer questions
  • Love to guide and nurture people through a difficult and complicated process
  • Can think systematically about new ways to deliver best possible client experience

Responsibilities:

  • Provide friendly and efficient service to OL buyers and agents.
  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful, friendly, and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between buyers and agents.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals.
  • Help us develop a better buyer experience support platform. Your feedback will be directly incorporated into the product roadmap.

Requirements

  • Based in Dallas, Texas
  • Texas Real Estate License
  • 1-5 years of real estate/customer service experience
  • Available to work 40 hours per week on a rotating shift schedule (including evenings, weekends and holidays).
  • Strong communication and interpersonal skills.
  • Patience, empathy, and a unique ability to manage stress.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Investigative skills.
  • Technical aptitude and the ability to pick up new software and systems quickly.

Benefits

  • Competitive pay, stock option grants, medical/dental/vision benefits, 401(k) match, gym reimbursement, home internet and cell phone plan reimbursement, and more.
  • Trip to LA for training at our HQ!
  • Positive, balanced, flexible company vibes.

Posted date: 3 months ago

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