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Director of Implementation

Benefits Offered

Vision, Medical, Life, Dental, 401K

Employment Type

Full-Time

Now's your chance to make a difference at a funded, early-stage tech company! Omadi is looking for a passionate Manager of Implementation to lead our world-class Implementation Department. Omadi offers vast growth opportunities, competitive base pay, bonus pay, and great benefits!

Duties:

  • Manage a department of customer-facing Implementation Specialists which configure Omadi’s robust software and train new customers in the towing industry
  • Set and achieve department productivity and quality goals
  • Improve processes and systems by working closely with other Omadi departments, namely Sales, Product, and Customer Success
  • Establish and maintain controls
  • Set department, team, and employee goals
  • Coach and mentor to meet goals
  • Facilitate the preparation and analysis of reports
  • Respond to customer escalations
  • Travel occasionally to on-site implementations
  • Determine staffing requirements
  • Hire and train new employees

Qualified candidates will have practical understanding of the following software:

Customer Management Tools (Salesforce, Zoho, Microsoft Dynamics, Oracle Peoplesoft, SAP, etc.)

Microsoft Excel

  • Formulas
  • Pivot Tables
  • Lookups

Qualified candidates will have ALL the following:

  • Bachelor's degree preferred but not required
  • Experience leading customer-facing teams
  • Experience training and/or supporting SaaS customers
  • Great knowledge of mobile applications
  • Knowledge of business and management principles and practices
  • Understanding of strategic planning
  • Knowledge of basic human resource management principles and procedures
  • Knowledge of basic economic and accounting principles and practices

Benefits:

  • 401(k) with matching employer contribution vested immediately
  • Health Insurance with up to 100% covered by employer
  • HSA/FSA
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Free lunches on Friday
  • Stocked snacks
Omadi

About Omadi:

Omadi is a fast-growing tech startup at the mouth of beautiful Provo Canyon in Utah. Founded in 2011, it has grown from a basement dev shop to what it is now, commanding high valuations from some of the most respected venture capital firms. Omadi serves transportation, private security, repossession, and towing businesses to give company executives greater visibility into their businesses and make them more profitable and easier to manage. Omadi received the Gold Award for telematics at the Connected World Awards in 2015 for its GPS solutions on mobile and vehicle installations. Additionally, Omadi was announced as one of Utah's "Emerging Elite" by the MWCN in 2015.

All Jobs at Omadi http://omadi.com/

Posted 28 days ago

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