“We empower our clients to #WorkFromAnywhere, and we do it ourselves. World-wide footprint, but small enough for you to have a real impact!”
#WorkFromAnywhere Support Analyst
We're not only growing, but promotions from within mean that we need more Support Analysts to join our Operations Team. If you thrive on making clients rave about you, then we want you!
This client-facing role also works directly with our Implementation and Development teams to solve problems, identify potential software bugs, and propose future product enhancements.
What we look for:
Excellent communication skills.
Self-reliance: team members need to take ownership of a particular issue/project and follow through to completion.
Exceptional troubleshooting skills: ability to isolate a problem to its root cause quickly and efficiently.
A ‘Team Player’ mentality is very important to the position, as Support Analysts often collaborate to solve complex issues.
Time management skills: call volumes can sometimes be heavy, so it is important to be able to manage several cases/projects simultaneously.
A quick learner that retains information.
Participate as a member of the on-call team on a rotating basis providing technical support as required.
NOTE: Some travel may be required.
Required Technical Skills:
Basic to intermediate SQL query knowledge
Strong Microsoft Windows Operating System knowledge
Basic DOS/Command prompt and bat skills
Basic hardware troubleshooting skills
Experience configuring an enterprise software solution
An interesting, challenging environment!
Opportunities for growth
Remote work environment
Comprehensive benefits package
Paid Sick Days
About nQ Zebraworks:
nQ Zebraworks is a fast-growing legal technology company with clients ranging from small firms to 5 of the 10 largest law firms in the world. We're in a new world where you can #WorkFromAnywhere. If that's what you want, then we're the right place to be!
We have team members across the world, with concentrations in: · Phoenix, AZ · Albuquerque, NM · Dayton, OH · London, England · Sydney, Australia