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Applications Engineer III - Pega

Northwest Fiber in Everett, WA, USA

Northwest Fiber is about to become one of the largest internet providers in the Northwest region. If you are ready for an opportunity to shine with your Business Intelligence (BI), automation, and middleware solutions expertise – join us as an Applications Engineer III - Pega.


The Application Engineer is a senior level position considered to be a prime administrator and operator of all the specific applications that are used in IT for BSS, CRM and Customer facing applications including web digital presence.

What will you be doing?

The engineer is expected to be on a 24/7 on call rotation along with the other members of the team as to ensure 5-9’s (99.999%) uptime for any and all applications. The engineer needs to be extremely knowledgeable about the inner workings of all the applications they are prime, as well as communicating that knowledge to the other team members of the applications team. The candidate is expected to communicate closely with the development teams as well as the server admins to ensure that applications are functional, usable, and reliable for use by the entire company. The engineer that will fill this role will be expected to stay up to date on all vendor based version upgrades, patches, releases, and changes to the core applications that they administer as well as creating MOP’s for rolling out any changes into the production systems.
  • Maintain and operate applications that BSS, CRM, and Customer facing applications
  • Communicate issues to vendors for out of the box applications and form a functional plan on implementing fixes and troubleshooting the application
  • Document and inventory the status quo of integrated applications including external system calls of applications
  • Become a subject matter expert (SME) on with all the BSS, CRM, and Customer facing applications and processes
  • Write “how to” documentation for operating and administering applications
  • Ensure that security requirements on all Unix / Linux servers are being adhered to
  • Communicate changes and recommendations to improve efficiency in applications and systems
  • Create MOPs and execute changes within the production environments
  • Identify dependencies between applications and OS level packages as well as troubleshoot problems with those interconnections
  • Work with cross functional groups and organizations to develop tools and solutions from use cases and requirement documents
  • Performs other duties as required to support the business and evolving organization
  • Mentor and train lower tier engineers to increase their technical ability and experience


What skills and experience do we require?


  • At least 3+ years of engineering and application experience working with development teams and system admin teams
  • Must have Business Intelligent (BI), automation, and middleware solutions like Pega Systems
  • At least 3+ years working in a large, geographically distributed server architecture
  • At least 3+ years of experience working with development teams for functional requirements on distributed server systems running internally developed applications
  • At least 3+ years of experience working for large telecommunications companies
  • At least 3+ years of development and support experience with focus on customer facing applications
  • Bachelor’s degree in computer science or similar field
  • Ability to travel up to 50% - 70% at times
  • Ability to be on call in a 24/7 server environment
  • Experience in doing large scale software upgrades and versioning changes across multiple servers
  • Ability to communicate effectively across multiple large organizational structures (Verbal / Email / TXT)
  • Experience running applications for one or more of the following applications:
    • CRM applications like Saleforce, Oracle Netsuite, Dynamics
    • Database technologies Mongo DB, Cassandra DB, Oracle databases, and SQL
    • Data warehouse knowledge, along with Enterprise Reporting systems like Tableau and/or Spotfire
    • Other technologies, Syslog, Apache, Tomcat, Perl, HTML 5


Company Background:

Northwest Fiber (NWF) recently entered into an agreement to purchase Frontier Communication’s northwest operations (WA, OR, ID, and MT) – the transaction is expected to close in the first half of 2020. What this means is that we are about to become one of the largest internet providers in the Northwest region.

The leadership team of this Northwest Fiber successfully built up Wave Broadband which sold in 2018 for 2.4 billion dollars so, they know what it takes to make this new opportunity a success. Be a part of their success and feel a sense of accomplishment and pride in your work – apply today for immediate consideration!

Diverse Workforce / EEO:

NWF recognizes and strongly supports the benefits of a diverse workforce and strives to provide a culture that recognizes the unique contributions of each of our employees. NWF requires a drug test, background check, employment and education verification as conditions of employment. NWF is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability, or any other legally protected status.





Posted date: 9 days ago

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