General Job Duties

• greet patients
• register new patients ,verify and update patient information
• assist patients to complete all necessary forms and documentation & upload into system
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• prepare and mail billing statements
• prepare and send claim forms for dental insurance
• arrange supporting documents for insurance claims
• update patient education materials
• maintain a professional reception area
• maintain and manage patient records in compliance with privacy and security regulations
• safeguard patient privacy and confidentiality
• Perform Dental Assistant duties in case of staffing emergencies

Education and Experience

• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance

Key Competencies and Skills

• Attention to detail
• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality