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South Congress Hotel - Reservations Agent

New Waterloo | Hotels in Austin, TX, USA

Benefits Offered

Medical, Vision, Dental, 401K

Employment Type


Why Work Here?

“New Waterloo Hotels are Austin-based that offers competitive pay, paid time off and generous benefits!”

Full-Time Non-Exempt

The Reservation Agent’s primary responsibility is to handle guest room reservation requests for the hotel, provide guests with hotel facility information and answer questions relating to the hotel and local area. The ideal candidate will possess excellent attention to detail and exceptional organizational skills as well as possess above average computer proficiency. This person must have excellent written and verbal communication skills. Previous work experience that includes high-volume customer service and multi-tasking in a fast-paced work environment is preferred. This position will work effortlessly to respond quickly to guest requests and complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Candidates must have flexible availability including weekends and holidays.

Responsibilities Include:

  • Answer telephone and email inquiries accurately, timely and in a professional manner

  • Develop strong customer relationships through appropriate client communication

  • Assist hotel with implementing hotel-specific selling strategies

  • Have current knowledge of hotel rates, strategies, discounts, and promotions

  • Assist with data input into yield system with group forecasted occupancy day by day

  • Enter and verify all reservations and group room blocks

  • Update all hotel information into the reservation system

  • Work with other departments on outstanding group cut-offs

  • Monitor the progress of all room blocks

  • Keep up-to-date information on all local and hotel functions and services in order to efficiently respond to telephone inquiries

  • Maintain a friendly, cheerful and courteous demeanor at all times

  • Perform other duties as assigned, requested or deemed necessary by management.

New Waterloo is an Austin-based hospitality and development company. We design, build, and operate spaces that become part of the fabric of our community. Our projects include South Congress Hotel, Hotel Ella, La Condesa, Sway, Central Standard, Café No Sé, Mañana, Goodall's Kitchen, Il Brutto, and Le Politique.

New Waterloo’s South Congress Hotel offers all our employees competitive pay, paid time off and generous benefits. New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For consideration, please submit a resume and cover letter.

Company address: 1603 S Congress Ave, Austin, TX, 78704

Posted date: 1 month ago

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