“Flexible hours, dedicated management and support staff.”
We are seeking a Full-Time (38 Hrs/week) Front Office Administrator & Case Manager to join our team! You will perform clerical, administrative, financial, case management and client service functions in order to provide excellent services to our referral sources and clients.
Responsibilities include but are not limited to:
Answer busy phone lines - respond to questions, provide information and schedule appointments
Ensure collection of co-payments and balances due at check-in of each client.
Ensure proper entry into financial & appointment system (TheraNest)
Ensure that each counselor and client are notified of upcoming/changed appointments
Perform Case Management duties for assigned clients/counselors
Verify funding authorization from various referral sources and perform verification of insurances
Maintain organized filing systems and electronic records
Disseminate all incoming faxes and ensure timely responses as needed
Perform all other office and administrative functions as required
Previous experience with HIPAA, PII and working in a Behavioral Health setting
Experience with verifying Insurances
Ability to prioritize and multitask
Excellent written and verbal communication skills
Must have demonstrated Case Management experience
Demonstrated experience working with difficult clients/patients
Previous experience in customer service
Strong attention to detail and strong organizational skills
Managing and supervisory experience is required
Must be available to work various days, including daytime & evening hours.
Business Hours are as follows: Monday - Thursday 10am-8pm, Friday 10am-3pm, Saturday 8:45am - 1pm (rotating)
About NEW LIFE SUBSTANCE ABUSE & BEHAVIOR:
New Life SABC Counseling Centers, established in 2006, is an outpatient substance abuse & mental health counseling and behavioral health service provider for the Hampton Roads area.
Company address:2697 International Parkway, Ste 104-1, Virginia Beach, VA 23452