ZipApply

Front Office Administrator & Case Manager

NEW LIFE SUBSTANCE ABUSE & BEHAVIOR Virginia Beach, VA, USA

Compensation

$13 to $15 Hourly

Employment Type

Full-Time

Why Work Here?

“Flexible hours, dedicated management and support staff.”

We are seeking a Full-Time (38 Hrs/week) Front Office Administrator & Case Manager to join our team! You will perform clerical, administrative, financial, case management and client service functions in order to provide excellent services to our referral sources and clients.

Responsibilities include but are not limited to:

Answer busy phone lines - respond to questions, provide information and schedule appointments

Ensure collection of co-payments and balances due at check-in of each client.

Ensure proper entry into financial & appointment system (TheraNest)

Ensure that each counselor and client are notified of upcoming/changed appointments

Perform Case Management duties for assigned clients/counselors

Verify funding authorization from various referral sources and perform verification of insurances

Maintain organized filing systems and electronic records

Disseminate all incoming faxes and ensure timely responses as needed

Perform all other office and administrative functions as required

Qualifications:

Previous experience with HIPAA, PII and working in a Behavioral Health setting

Experience with verifying Insurances

Ability to prioritize and multitask

Excellent written and verbal communication skills

Must have demonstrated Case Management experience

Demonstrated experience working with difficult clients/patients

Previous experience in customer service

Strong attention to detail and strong organizational skills

​Managing and supervisory experience is required

Must be available to work various days, including daytime & evening hours.

Business Hours are as follows: Monday - Thursday 10am-8pm, Friday 10am-3pm, Saturday 8:45am - 1pm (rotating)

About NEW LIFE SUBSTANCE ABUSE & BEHAVIOR:

New Life SABC Counseling Centers, established in 2006, is an outpatient substance abuse & mental health counseling and behavioral health service provider for the Hampton Roads area.

Company address: 2697 International Parkway, Ste 104-1, Virginia Beach, VA 23452

Posted date: 19 days ago

View all Jobs at NEW LIFE SUBSTANCE ABUSE & BEHAVIOR