Collections Specialist are to learn and strictly adhere to the Fair Debt Collection Practices Act (FDCPA) and maintain compliance with regulations throughout employment; learn and be continually familiar with the programs offered to borrowers of student loans; process accounts assigned to them accurately and with special care given to locate borrowers information through skiptracing techniques; maintain the highest level of accuracy and detail when documenting accounts and communicating with borrowers; collect balances and, if borrower is unable to make payment in full, obtain detailed information on the borrower and find a program suitable for both the borrower maintain and meet projected monthly goals.accurately complete all forms and documentation as necessary; thoroughly document true and accurate records of all collection activity and skiptrace activity in Beyond database.
Qualifications: • 1-5 years previous collection of customer service experience • No criminal record and ability to submit to drug, background, credit and personality screenings.
• Applicant in good standing with Federal Student Loans • High School Diploma or equivalent
About National Employment:
National Employment Service Corporation is a full service staffing company. National Employment Service Corporation (NEMP) was founded in 1992 in Portsmouth, NH with operations focused on fulfilling local clientele's need for a full service temporary help agency. Our success in New England resulted in rapid growth and facilitated the need to expand our services on a regional level to Texas. The corporate goals of NEMP are to provide all clientele, present and future with qualified staffing services that reflect the combination of 50 years of industry experience. Cutting edge technology and competitive pricing allow NEMP to maintain high quality placements as well as outstanding customer service that meet the highest standards in the staffing industry.