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N-Tier Solutions is currently recruiting for a Business Solutions Manager for a Permanent position with our direct client located in NYC.

This position is responsible for leading and managing the customer relationships for the non-commercial areas around identification and development of IT technologies. This includes development and management of business cases on initiatives/changes, project management, training and enabling effective use of the technologies, as well as the assessment of whether the solutions were successful through post-implementation reviews.

KEY RESPONSIBILITES AND ACTIVITIES

 Lead and manage the customer relationship for the assigned Non-Commercial areas
o Pro-actively seek-out and recommend best-in-class IT solutions for business problems.
o Partner with key BPOs within various departments in order to understand needs and identify solutions
o Actively participate in best-practice industry events and other functional trainings/events
o Participate in key business meetings and have frequent interaction in order to understand needs and priorities of responsible areas
o Develop and foster relationships with global business process groups in order to identify and leverage global best-practices and benefits for HUSA.
o Collect, review and assess customer usage and feedback of systems on a regular basis and incorporate learning's into future developments
o Define business requirements for new system developments
o Work together with the BAM to translate business requirements for application and system development
o Provide continuous communication to the business on initiatives and changes
 Lead and manage the business case development and ROI analysis
o Proactively recommend and prepare business cases for evaluation of potential IT benefits
o Conduct formal post audit project assessments
o Prepare ROI analysis for all projects
 Lead and manage projects based on BP&T’s project management methodologies
o Develop and maintain key project templates (e.g. project plans, risk and budget templates)
o Facilitate team meetings and ensure clear and timely communication
o Act as a point of contact for key stakeholders
o Complete monthly project scorecard
 Enable effective use of IT technologies
o Identify training opportunities to enable better use of IT technologies
o Develop training programs and materials
o Organize and conduct frequent training through a variety of methods to include on-site and webinars
o Collect, review and assess customer usage and feedback of systems on a regular basis and incorporate learning's into future developments
 Partner with other BSMs to insure and develop integrated solutions

KEY COMPETENCIES:
• Excellent computer skills
• Experience with SAP
• Achieving Results
• Creating Customer Value
• Ensuring Dialogue
• Creating Successful Teams
• Integrating Diverse Perspectives:
• Innovation
• Managing Yourself
• Problem Analysis
• Enhancing Professionalism
• Coaching People
• Mobilizing the Organization

REQUIREMENTS & EXPERIENCE

• 3-5 years experience developing and implementing successful IT solutions for the business
• 3-5 years experience in a business operational role
• Deep understanding of customer business processes
• Ability to provide proactive ideas and solutions to customers
• Extensive knowledge of business best-practices
• Functional expertise of technical solutions used by assigned customer
• Strong verbal and written communication skills with the ability to understand and simplify complicated concepts
• Strong interpersonal skills, both in support of team building responsibilities and in support of needs of the overall organization
• Ability to multi-task and manage an unpredictable workflow
• Ability to apply process map manner of thinking to assess and improve existing ways of working
• Ability to develop clear and acceptable business cases
• Travel required

About N-Tier Solutions Inc:

N-Tier Solutions Inc., an Information Technology Consulting Services, Direct-hire Placement and Professional Staffing Company. Founded and incorporated in 1999 in the state of North Carolina, our specialty is offering flexible staffing solutions in the areas of information technology to premier corporations, primarily Fortune 1000 companies. Headquartered in Winston-Salem, NC with local and national clients, N-Tier Solutions Inc. is privately owned and operated with excellent references, proven methodologies and a track record of success, profitability and continued and impressive upward growth.

We recruit, hire and deploy highly skilled professionals for specific technical skills needed by our prestigious clients nationwide. We hire full-time Information Technology consultants and work closely with our many business partners; nothing is beyond us.

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