Our client, a leading supply chain / inventory management / warehousing software provider serving businesses in the retail, manufacturing, distributing and medical sectors, has an immediate opportunity for an experienced Developer. This position will have a technical support focus therefore prior technical support experience is required.
This is opportunity is available as a Contract-To-Hire or Direct-Hire and is a full-time, salaried position. Some travel may be required. Salary is negotiable, $40-80k plus benefits package. Ideal candidates are quick-thinkers with excellent trouble-shooting skills with a great attitude! Our client provides an excellent, casual work environment and endless opportunities to their team members!
The Technical Support Specialist will provide in-depth technical support for our Cloud Based supply chain/inventory management/warehousing software application. Specialist will manage progress toward resolution and document customer communication throughout reported issue.
Essential Position Duties:
-Provides first level contact to all incoming customer calls from the customer support line.
-Ability to handle high level technical issues.
-Contact and interface for customers regarding support, customer setup, troubleshooting and problem resolution.
-Address requests in priority order and tracks through to resolution.
-Document all customer contact, configuration information, customer installations and issues, etc. in CRM.
-Ensure a consistent response to problem resolution, customer requests and status reporting and monitor all issues to ensure a timely resolution.
-Develop and maintain an in-depth knowledge of all products and services.
-Escalate unresolved issues, while keeping responsibility of the case and maintaining communication with the customer.
-Develops and maintain an in-depth knowledge of all tools available for supporting our customers.
.Net Developing Experience/Java/Web
SQL Language Knowledge
Strong Verbal and Written Skills
Project Management experience