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PT Retail Field Technician, Durham, NC

Posted 2 years ago in Information Technology

Retail Field Technician

To provide in-store technical services for retailers and manufacturers, meeting the standards and expectations of both MTI and its clients.

  • Shows commitment to working safe, including traveling to and from project sites
  • Communicates with large retail customers regarding scope of work
  • Complete project execution: display assembly, installation, product merchandising
  • Diagnose and repair electronic and mechanical issues
  • Ensures merchandising compliance as required by client agreement and/or scope of work
  • Ensures paperwork and deliverables are submitted within 24 hours of completion.
  • Must own and maintain basic tool set, computer, printer, scanner, phone, and digital camera.

  • Two (2) or more years experience in a related field such as: electronics, commercial and/or residential installation, satellite/cable installation, car audio installation, computer repair, IT
  • Other low voltage/IT installation applications or integrations a plus
  • Proven working knowledge of consumer electronics
  • Strong troubleshooting skills
  • Reliable automobile and proof of automobile insurance
  • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)

  • Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
  • Driving short and long distances
  • Ability to use a computer, blackberry and phone
  • Lifting up to 50 lbs on occasion
  • Ability to travel overnight

  • Variety of retail establishments during business hours and non business hours
  • Working from the cab of a vehicle
  • Working from home on occasion

The following tools are required to be carried with you any time you are in the field working for MTI. While not every job will require the use of every tool, emergency calls can come up at any time and we need to be able to respond to them as quickly as possible. Note: This list is subject to change with notice.

Required Tools:
  • Any system specific tools provided by MTI
  • Cordless drill with bit adapter
  • Charged spare battery
  • Philips screw drivers - #0, 1, 2
  • Flat head screw drivers – 1/8, ¼
  • Ball headed allen wrenches – 1/8, 3/16, 5/32
  • Drill bits – T10 and T25 security torx, #2, #3 square recess
  • Precision screw driver set – Philips and flat head
  • Channel Locks
  • Needle nose pliers
  • Cutters – preferably with a crimping notch
  • Multi-meter – Able to test for voltage, amperage, and continuity
  • Knife
  • Wire strippers
  • Camera – Minimum 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Suggested Tools:
  • Allen wrench sets – SAE and Metric
  • Ratchet sets – SAE and Metric
  • Hammer
  • Chisel/Scraper
  • Corded drill
  • Jigsaw

Required Office Tools:
The following office tools are necessary for properly reporting on every store visit. Computer with internet access
  • Printer
  • Scanner
  • Camera
  • Cell Phone

If you, or someone you know, are interested please submit resume and cover letter to the above email address.

About MTI - interactive:

MTI is a merchandising technologies company that develops and supports loss prevention technology for numerous, well-known retailers.

For 35 years, MTI has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops.

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