Role: LTE NOC Network Engineer Location: Lisle, IL Type: Direct Hire
Summary: As an integral part of our Network Operations team, the LTE NOC Engineer is focused on providing support for mission-critical services to ensure the uninterrupted flow of all data and services for our LTE network customers. Job Functions:
Provide support of wireless networking infrastructure by interfacing directly with customers, customer NOCs, field service partners and OEMs.
Proactively monitor, resolve applications, remotely configure, manage and troubleshoot the network and central offices for trouble resolution.
Respond to NOC alerts in a timely manner and initiate a network element system/subsystem interaction to restore network service.
Coordinate trouble resolution with field personnel, Engineering personnel, NOC management team, and vendor support teams.
Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management.
Act as a first-level escalation point of contact. Assist other technicians with their technical development in the use of monitoring tools, network structure and theory.
Develop and maintain positive working relationships with clients, internal and external teams.
Support the development of standards related to Network Operations processes, tools and best practices.
Identify, coordinate and document preventive, proactive and corrective maintenance requirements.
Develop and verify Method of Procedure (MOP) documentation for activities to be performed in a production environment.
Perform troubleshooting, technical support and technical problem resolution.
Ability to effectively communicate complex problems, issues, and solutions to customers, vendors, partners and peers.
Coordinating assigned projects and managing to completion.
Identify, collect, and report Key metrics to senior leadership.
Provide incident review and analysis requests to determine root cause and future mitigation.
Education and Experience:
Expert-level technical knowledge of LTE wireless solutions (RAN and Core network)
In-depth experience with IP routing protocols and troubleshooting experience on switching and routing.
Experience technical knowledge of IP network products and the strategic direction of networking technologies
Design experience with new network topologies as needed, incorporating best practices around WAN/LAN, mobility, switching, routing, security and convergence
Experience in LTE Core call flow call tracing for all call scenarios
Experience in the administration, support, and operation of the Orion SolarWinds platform.
Experience in the administration support software O&M tools for LTE maintenance and operations RAN equipment (5620 SAM "Service Aware Manager , "NetACT Nokia, Spider Net SpiderCloud Wireless, and Ericsson OSS).
Knowledge of Small Cell wireless technologies and Ethernet backhaul solutions.
Must be able to work nights and weekends with minimum supervision.
Ability to communicate and work well with all levels of technical and managerial staff.
Bachelor's degree in a relevant technical discipline
LTE core and RAN relevant professional certifications.