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LTE NOC Network Engineer

Mondo in Lisle, IL, USA

Role: LTE NOC Network Engineer
Location: Lisle, IL
Type: Direct Hire

As an integral part of our Network Operations team, the LTE NOC Engineer is focused on providing support for mission-critical services to ensure the uninterrupted flow of all data and services for our LTE network customers.
Job Functions:
  • Provide support of wireless networking infrastructure by interfacing directly with customers, customer NOCs, field service partners and OEMs.
  • Proactively monitor, resolve applications, remotely configure, manage and troubleshoot the network and central offices for trouble resolution.
  • Respond to NOC alerts in a timely manner and initiate a network element system/subsystem interaction to restore network service.
  • Coordinate trouble resolution with field personnel, Engineering personnel, NOC management team, and vendor support teams.
  • Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management.
  • Act as a first-level escalation point of contact. Assist other technicians with their technical development in the use of monitoring tools, network structure and theory.
  • Develop and maintain positive working relationships with clients, internal and external teams.
  • Support the development of standards related to Network Operations processes, tools and best practices.
  • Identify, coordinate and document preventive, proactive and corrective maintenance requirements.
  • Develop and verify Method of Procedure (MOP) documentation for activities to be performed in a production environment.
  • Perform troubleshooting, technical support and technical problem resolution.
  • Ability to effectively communicate complex problems, issues, and solutions to customers, vendors, partners and peers.
  • Coordinating assigned projects and managing to completion.
  • Identify, collect, and report Key metrics to senior leadership.
  • Provide incident review and analysis requests to determine root cause and future mitigation.

Education and Experience:
  • Expert-level technical knowledge of LTE wireless solutions (RAN and Core network)
    • In-depth experience with IP routing protocols and troubleshooting experience on switching and routing.
    • Experience technical knowledge of IP network products and the strategic direction of networking technologies
    • Design experience with new network topologies as needed, incorporating best practices around WAN/LAN, mobility, switching, routing, security and convergence
  • Experience in LTE Core call flow call tracing for all call scenarios
  • Experience in the administration, support, and operation of the Orion SolarWinds platform.
  • Experience in the administration support software O&M tools for LTE maintenance and operations RAN equipment (5620 SAM "Service Aware Manager , "NetACT Nokia, Spider Net SpiderCloud Wireless, and Ericsson OSS).
  • Knowledge of Small Cell wireless technologies and Ethernet backhaul solutions.
  • Must be able to work nights and weekends with minimum supervision.
  • Ability to communicate and work well with all levels of technical and managerial staff.
  • Bachelor's degree in a relevant technical discipline
  • LTE core and RAN relevant professional certifications.

Posted date: 10 days ago

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