This position requires AFO/CPO/APSP certification(s) and 3+ years’ experience. Valid driver’s license required w/ good driving record. He/She performs all other duties as assigned, works independently and in teams directed by the Service Manager and company officers. This person ensures that the corporation’s core values, mission statement, processes and procedures are carefully followed to ensure industry compliance and provide an exceptional customer experience. He/She will provide services that include water chemistry and industry standard treatment; must have a familiarity with a variety of pool and spa structures, finishes and repair procedures; knowledge of circulation, filtration and hydraulics; experience with electrical testing and code requirements; understanding of pump motor operation, maintenance and repair; experience with pool/spa heaters; programming knowledge for pool/spa controls and chemical feeders; pool/spa maintenance, seasonal opening and closing processes; and winter/safety covers. This person must be able to lift 100 lbs. and meet working conditions below. Applicants must be drug free. We are a drug free work force.
Come for the Job, Stay for the Career
Must be able to sit, stand, stoop, twist and bend at the waist, turn, kneel, squat, raise arms above shoulder height, grasp, reach, perform repetitive hand movements and fine coordination to work on equipment, have vision sufficient to read blueprints, circuit boards, labels, safety information; have hearing in the normal range with or without correction. In an 8-hour shift, must be able to transport self across the facility, residential, and commercial client properties, ascend and descend stair steps, maintain balance on unstable ground, walkways, stone pathways, pool edge; lift objects up to 100 lbs. from floor level to waist height, climb and work off a ladder or scaffold; use arms and back to tighten and loosen nuts and bolts; carry a 50 pound tool box up a flight of stairs; work in confined spaces and wear and use appropriate safety equipment.
Our Customer Care Duties Include:
*Pleasantly, with a smile and enthusiasm, greet every customer encountered upon arrival
*Daily clock-in / clock-out
*Daily meeting w/manager to review schedule
*Daily completion of truck checklists
*Be knowledgeable in promoting various sales events throughout the year
*Maintain working knowledge of all in-store chemical brands and specialty chemicals
*Maintain working knowledge of various pool & spa equipment/parts
*Complete tasks assigned through on-line RB Systems dispatch software program including checklist preparation
*Lead crew of at least 1-2 technicians as main customer contact on-site
*Provide Manager with diagnostic findings and specify parts list for quote/repair processing
*Participate in weekly staff meetings
About Monarch Pool Care, Inc.:
Now in our thirteenth year of business, Monarch Pool Care, Inc., is a family-owned, family-operated small business in Stafford, Virginia. We have excelled in the industry by offering our customers services performed by professional, clean-cut, friendly, knowledgeable, experienced staff.