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Job Title: Nortel / Avaya PBX Tech

Location: Albany NY

Salary: $25hr -- $30hr


  • Must have a long history with Nortel products, including but not limited to the CS1000, Options 11 – 81, BCM’s, Call Pilot, Telephony Manager, and most importantly, Symposium Contact Center.
  • Responsible for proficient performance of all phases of PBX installations.
  • Prior experience performing Moves/Adds/Changes on Avaya Communications Managers systems with little or no technical assistance.
  • Strong technical knowledge of IP Office, Modular Messaging and Call Center a plus.
  • Nortel PBX, BCM systems, Fiber remotes and Call Pilot VM systems.
  • Nortel products including Voice Systems, Symposium Voicemail and Avaya Contact Center Software.
  • Experience with Nortel CS1000 multi group systems including IP telephony and Call Pilot voicemail multimedia solutions is also desired.
  • Must have practical understanding of basic data base, basic wiring, networking, telephones and trunking associated with the traditional and converged telephone systems.
  • Must be able to perform local and remote software changes and repair procedures using appropriate technical documentation.
  • Position will be servicing customers in the branch service area or possibly site dedicated at a customer site.
  • Perform station routing, troubleshooting, testing, repair and preventative maintenance of system/station equipment.
  • Perform Moves/Adds/Changes and installation of product. Prepare and maintain related records of work performed.
  • Assist in training of less experienced technicians.
  • Perform other related duties as directed by management.


  • Certificate/Technical training degree in telecommunications or electronics. CTP Certification is preferred.
  • 4-5+ years of telephone/Avaya/PBX and computer hardware/software installation, MAC, convergence, service experience. Avaya Definity experience and certification on Communications Managers preferred.
  • A complete understanding of personal computers and data applications is required and the ability to read schematics and operate various kinds of data and electronic test equipment is highly desirable.
  • Performs installations of Network equipment to enable IP telephony solutions.

MISource, Inc. is proud to offer a comprehensive selection of benefits to our employees including

Term life insurance
Short-term disability insurance
Critical illness insurance
401(k) retirement savings program.

MISource, Inc. is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. MISource utilizes E-Verify.

Interested Candidates, click “Apply”, or contact the MISource office at the number listed below.

About MISource, Inc.:

MISource offers the industry what others cannot; a completely flexible staffing solution. With expertise in the placement of contract and permanent professionals, MISource offers ready access to the talents that drive today's technology.

To meet the demands of the dynamic world of technology, MISource has constructed professional teams to service the staffing challenges faced by the today's companies. MISource provides its clients the most qualified experts on temporary contract, temporary to hire contracts, and permanent placement.

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