At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. The Midas Assistant Manager is responsible for supporting the Customer Service/Service writer(s) with their ability to consult and interpret customer needs for the mechanics. They will serve as the primary point of contact for all automotive service and repair matters. They will back up the Shop manager and assist with management of inventory and accounting for customer billings. ResponsibilitiesAs a Midas Assistant Manager, you will manage and direct automotive and general service technicians in the operation of the shop, including:
Deliver exceptional customer service while listening and consulting customers
Following up with customers, services requested, estimated completion times etc.
Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Oversee all sales, accounting and clerical functions from Service Advisors with the shop manager
Maintain inventory counts and assist with ordering parts and supplies and making sure they are properly put away
Overall cleanliness and organization of the facility.
A minimum of 2 years of store or service manager experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Strong POS computer and Internet skills
Team building skills
Ability to work a flexible schedule including weekends, evenings and holidays