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Service Advisor Writer

MIDAS Los Angeles, CA, USA

Compensation

$15 to $30 Hourly (plus commission)

Benefits Offered

Dental, Medical, Vision

Employment Type

Full-Time

SERVICE ADVISOR

  • Someone who is highly motivated in sales and providing truly exceptional 5 star service to our clients.
  • Greet customers upon arrival to shop
  • Must be able to handle customer complaints immediately and resolve to the customer's satisfaction.
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
  • Establish and maintain great customer relationships that encourage repeat customers.
  • Connect customers with appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Develop as many solution methods as possible, attempting to keep costs low
  • Explain all service options to customers including time and cost estimates
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Advise customers on warranty protections and other potential cost-saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform post-service inspection with customers and answer any questions they may have
  • Ring up customers at the front desk, facilitate financial transactions
  • Perform customer service duties i.e. answering the phone, coordinate service appointments, and calling customers to inform them their vehicles are ready for pick up
  • Work as a team player and uphold the company's standards of professionalism and integrity.
  • Manage shop workflow and schedule for mechanics and technicians

MIDAS

About MIDAS:

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

Company website: https://www.midas.com/losangeles/store.aspx?shopnum=1869&dmanum=508001

Company address: 2424 S FIGUEROA

Posted date: 11 days ago

View all Jobs at MIDAS