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Clinical Service Program Manager (Texas)

Posted 2 years ago in Management & Exec

Empowering patients starts with you. It starts with the chain of events you initiate when you work on the combined team of McKesson Specialty Care Solutions and US Oncology- a chain that extends across the country uniting a network of community-based cancer clinics and resulting in millions of people getting more from their healthcare. <br /> <br />Across McKesson Specialty Care Solutions and US Oncology, our team affects the full continuum of healthcare - ultimately helping to improve the patient experience at the individual level. Our specialty pharmaceutical programs offer a significant impact for our customers and their businesses. The Distribution Services segment of our company is dedicated to the wholesale distribution of specialty pharmaceuticals - focusing on oncology and other specialty products. Our Specialty Patient Services group provides compliance and adherence programs, as well as reimbursement hotlines, patient assistance and support programs and the managed distribution of pharmaceutical products. Our Specialty Solution Center is the largest single-site call center in healthcare, offering a centralized approach to optimize manufacturer product reimbursement and access. Our US Oncology operations unite one of the nation's largest health-care services network devoted exclusively to cancer treatment and research, and is a pioneer in community-based cancer care. Annually, the united network of more than 9,000 physicians, clinicians, nurses, and administrators delivers integrated cancer care to more than 850,000 cancer patients in community-based clinics located in 41 states.
Current Need

Under minimal supervision, is responsible for providing leadership in the development, implementation and ongoing coordination of specified clinical service line(s) (e.g. hematology, surgical services). Relies on education, experience, and judgment to plan and accomplish goals. Some creativity and latitude is required.

Position Description

- Develop and establish physician clinical service line committee and associated subcommittees.

- Responsible for organizing meetings, teleconferences, working with committee/subcommittee chair(s) to develop agenda(s), and communicating committee activities and work products to the network.

- Assist with planning and coordination of annual conferences (as appropriate).

- Coordinates the development of specialty specific clinical pathways by researching the literature for evidence-based data and working in conjunction with the physician committee to develop the final work product(s).

- Develop and implement specialty-specific best clinical practices utilizing Mid-Level Providers for patient evaluation and triage, follow-up, diagnostic imaging, and laboratory studies.

- Creates and maintains training programs for Mid-Level Providers as well as training programs for physicians regarding optimal utilization of Mid-Level Providers.

- Designs templates and work flow solutions within the electronic medical record system to support the clinical service line.

- Develops processes to evaluate specialty coding analyses, coding education, and compliant documentation practices.

- Examines the specialty model of care delivery along the cancer care continuum to include survivorship and end of life care into programs and work products.

- Develops educational materials, scheduling templates, and other tools for optimal patient through-put.

- Consults with practice staff to implement best clinical practices resulting in quality patient care and economic benefit to the practice. Works collaboratively with all levels of management to troubleshoot and provide solutions. Responsible for building successful relationships.

- Keeps current of industry trends, organizational goals, clinical procedures/regulations and operational needs of the practices.

- Researches and responds to routine and non-routine inquiries in a timely and professional manner.

- Develops detailed project plans and timelines for assigned projects. Responsible for achieving project goals, meeting milestones, and delivery of a work product. Writes communications, policies, or procedures applicable to projects.

- Recommends business solutions to resolve or improve department processes.

Minimum Requirements

Minimum five (5) years of experience as a nurse practitioner in oncology.

Additional Knowledge & Skills
Work history that demonstrates a high level of clinical expertise in oncology, leadership, and project management. <br />Excellent communication skills - written, verbal and technical (e.g. web casts) <br />Proficiency with computer systems and Microsoft Office Outlook, Word, Power Point, and Excel required.

Masters of Science in Nursing (MSN) from an accredited program for nursing education or successful completion of a Nurse Practitioner program

Current state licensure and registration/certification required. Advanced Oncology Certified Nurse (AOCN) or Advanced Oncology Certified Nurse Practitioner (AOCNP) certification preferred.
Physical Requirements
Work is performed in an office, clinical or classroom environment and requires significant interaction with corporate and network staff. Work will involve in-person interaction with co-workers and management and/or clients. Work may require travel by air or automobile, approximately 40% of workweek.
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team. <br /> <br />It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Specialty Care Solutions, you'll join a team of passionate people working together to improve lives and advance healthcare. <br /> <br />At McKesson, we believe we can empower healthcare. And it all starts with you. <br /> <br />As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at

About McKesson Corporation:

McKesson helps health care providers improve business health and deliver better care to patients. As a pharmaceutical distributor and health care information technology company, McKesson provides systems for medical supply management, clinical workflow, practice management, pharmacy automation and care management.

Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our domestic network of distribution centers ensures that our customers - and their patients - receive the right medicines and medical supplies at the right time. Our IT segment provides service and support for more than 2,400 systems in independent, chain, hospital, clinic and nursing-home pharmacies across the country. We work hard so that pharmacists can spend their time on patients - not paperwork. Our Center for Financial Services plays a critical role in ensuring that hospitals, pharmacies and retail chains receive pharmaceutical products quickly - usually within 24 hours. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

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