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Assistant Retreat Director

Massage Heights in Matthews, NC, USA

Become part of the leadership team at Massage Heights and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of an Assistant Retreat Director who is seeking an entry level management position.  The ideal candidate loves sales, is responsible, ambitious and diligent.  This position is the beginning to building a rewarding career in a dynamic industry.


Here’s why you’ll love working at Massage Heights:

  • Robust leadership training and development: we want to support you in your role and set you up for success
  • You’ll experience a culture that invests positive energy into everything we do
  • Employee benefits, flexible schedules and a rewarding career path


The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director to help ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:


Assist the Retreat Director in managing all aspects of the Daily Operations:

  • Directly assist the Retreat Director to supervise all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
  • Assist as assigned with recruitment, hiring, training, developing and retaining top talent
  • Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role playing, and training is essential for the success of the Front Desk Team
  • Stay updated on all services, products and promotions, be diligent in setting the example for your team
  • Effectively manage team member schedules to ensure proper execution of daily operations
  • Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
  • Lead by example, demonstrating the ability to achieve personal as well as team goals


Adhere and align the team and Retreat to our Brand Standards:

  • Create an environment that is passionate about providing supreme guest service
  • Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
  • Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies


A strong candidate will possess the following:

  • At least 1-year face to face sales or retail management experience
  • Self-starter mentality with leadership, organization, communication and interpersonal skills
  • At least 1-year experience in training, coaching, and conflict resolution
  • Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
  • Demonstrate working knowledge of computers and standard software
  • Basic business math skills
  • Must be able to work varied hours to include weekends, evenings, holidays, etc


Take the Next Step - Elevate Your Career

If you feel you are ready to take a step to grow your career in a rewarding direction, please complete this short application and attach your resume.



Posted date: 12 days ago

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