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Number: TSS-001732

Closing Date: 10/18/2012 5:00 PM

Category: Desktop Support Services

Hours: 1040

From Date: 11/1/2012 To Date: 4/30/2013

Logic House is seeking to fill a short term (6 month maximum) contractor assignment to assist with the deployment of new hardware (desktops and laptops). Additionally, this resources may be needed to perform some desktop support duties.

Duties Include:
• Make contact with customers to arrange deployment schedule
• Image workstations to departmental specifications
• Install additional software as needed
• Physically move each completed system to the assigned office location.
• Migrate user data, settings and applications from old hardware to new hardware
• Verify user has access to network resources as required (including wireless capabilities)
• Provide basic instruction to user as needed
• Verify functionality of new system
• Remove old system as required
• Provide updates for inventory controls

Knowledge, Skills, and Abilities Requirements:
Required:
  • Experience providing upgrades and migrations of pc new hardware to end users
  • Minimum of 2 year’s current work experience providing support of the following:
  • Desktops and local/networked printers
  • Microsoft operating systems, MS Office and MS Exchange
  • Novell Netware
  • Active Directory
  • A+ Certification
  • Excellent written and oral communication skills
  • Planning and organization skills
  • Excellent customer service skills and phone etiquette
  • Attention to detail
  • Ability to perform diagnostics on software and/or hardware
  • Ability to resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors

Preferred:
• Experience using remote control software to provide desktop support
• MCP Certification
• LANDesk experience

About Logic House Ltd:

Logic House Ltd., was incorporated in the Commonwealth of Pennsylvania in 1990. It is a small business which provides a comprehensive range of management and technical services for the development of information systems. Logic House has experienced continuous growth, due in large measure to our history of successful service engagements. Operating from Pennsylvania and California, Logic House has earned a reputation for providing quality professional services in a timely and cost effective manner.

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