Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned

Required: Healthcare or Insurance Call Center experience.

Pay Rate: $12.50 per hour

Work Hours: 10am - 7pm Monday - Friday. There are rotating Saturday hours required which are from 9am - 12pm and typically an individual will only work 1 Saturday per month.

About Lights Links:

Korak Healthsource is a privately-held nationwide staffing company founded in 1996 in Forest Hill, Maryland. Our principals and account management staff have on average over 35 years experience in claims administration, adjudication, human resource management, software system and technology, and organizational knowledge. We take pride in delivering The Right Resources When You Need Them.

Korak Healthsource has the knowledge, experience, and technology base to partner with industry clients in providing staffing solutions making a difference. Korak staffing services options: Temporary; Project Management; Temp-to-Hire; Direct Placement Services and Business Process Outsourcing.

If you are looking for a job with a diverse company built on a foundation of values -“ Integrity-“ Quality of Services-“ Respect - Trust -Dependability - Professionalism -Teamwork -“ and, most importantly Commitment. We invite you to join us!

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