LightHouse Business Information Solutions Jobs

About LightHouse Business Information Solutions:

LightHouse Business Information Solutions, LLC is the area's leading source for IT services and solutions.Our company is built on the foundation that our clients' satisfaction is our number one priority. Since 2003, LightHouse has been providing innovative, comprehensive technology solutions to small and medium-sized businesses throughout the Southwest. We provide organizations with managed IT and support services, cloud computing and hosting services, systems integration services and leading-edge hardware and software from the top industry manufacturers.

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1 - 3 of 3 Current Job Openings:

  • LightHouse Business Information Solutions - Albuquerque, NM 87107

    Posted on ZipRecruiter 2016-11-29T13:45:09

    Responsible for providing technical assistance and support related to computers & peripherals. Responds to client support tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Provides a combination of remote support and field work.Essential Functions• Respond to level I support requests quickly and efficiently without assistance and within Service Level Agreement requirements.• Resolve level I support requests on first response / time entry (first call resolution).• Utilize Connectwise to ESCALATE level II and III support requests appropriately.• Work with level I support team and Client Service Coordinator to manage support request queue to an end of day target of zero queued requests.• Assist with projects in the areas such as onboarding, setup, and deployment.• Utilize client site documentation platform to provide detailed documentation of client site network infrastructure and changes.• Utilize Connectwise to enter all time in real time.• Utilize Connectwise ticketing for all activities to provide good, detailed notes on activities and support request resolution.• Demonstrate continuous learning through execution of training plan and achievement of certification goals.• Maintain individual client satisfaction rating of 95% or better• Maintain a level of expertise with a specific technology or product and act as the product champion. This includes providing team training, documentation, and vendor management.Knowledge, Skills & Abilities• Demonstrated track record of providing superior customer service & building strong client relationships• Exceptional people and communication skills, especially over the phone• Exceptional problem-solving and analytical skills. Utilize a systematic approach to troubleshooting• Outstanding organizational skills• Ability to set realistic expectations and meet commitments, build trust• Team playerExperience, Certifications & Education• Experience with computer equipment and systems, primarily desktop operating systems and software• Basic understanding of network systems and concepts, OSI model, etc• Must be proficient in MS Outlook & Word• Experience using Professional Services Automation and Remote Monitoring & Management tools in a managed services environment a plus• Excellent communication, interpersonal, and organizational skills• Must be an effective listener with ability to take initiative• Ability to work independently as well as part of a team• Current CompTIA A+ and Network+ certification
  • LightHouse Business Information Solutions - Albuquerque, NM 87107

    Posted on ZipRecruiter 2016-11-29T13:44:30

    OverviewResponsible for providing technical assistance and support related to computers & peripherals. Responds to client support tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Works with level III engineers to develop, implement, and support variety of client / server solutions for varied client base. Provides support to level I engineers and acts as point of escalation.Essential Functions• Respond to and RESOLVE assigned tickets and tasks quickly and efficiently without assistance and within SLA requirements.• Utilize Connectwise to ESCALATE level III support requests appropriately.• Complete projects, including but not limited to planning, client communications, onboarding, setup, full server migrations and deployment.• Utilize client site documentation platform to provide detailed documentation of client site network infrastructure and changes.• Utilize Connectwise to enter all time in real time.• Utilize Connectwise ticketing for all activities to provide good, detailed notes on activities and support request resolution.• Maintain assigned ticketing board, tickets not to exceed 15 days in age.• Demonstrate continuous learning through execution of training plan and achievement of certification goals.• Maintain individual client satisfaction rating of 95% or better• Provide mentoring and support to level I engineers, including regular shadowing and training opportunities• Maintain a level of expertise with a specific technology or product and act as the product champion. This includes providing team training, documentation, and vendor management.Knowledge, Skills & Abilities• Demonstrated track record of providing superior customer service & building strong client relationships• Exceptional people and communication skills, especially over the phone• Exceptional problem-solving and analytical skills. Utilize a systematic approach to troubleshooting• Outstanding organizational skills• Ability to set realistic expectations and meet commitments, build trust• Team playerExperience, Certifications & Education• Minimum 4 years’ experience• Bachelor’s Degree in a technology-related field OR equivalent combination of education and experience• Intermediate proficiency with current Windows Server and desktop operating system required• Good understanding of network systems and concepts, OSI model, etc• Experience using Professional Services Automation and Remote Monitoring & Management tools in a managed services environment a plus• Experience with additional Microsoft programs such as Exchange, SQL, Sharepoint, Hyper-V preferred• Experience implementing & supporting virtualization technology, including storage strategies is a plus• Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint• Excellent communication, interpersonal, and organizational skills• Must be an effective listener with ability to take initiative• Ability to work independently as well as part of a team• Current CompTia A+ and Network+ certification• Current MCSA certification
  • LightHouse Business Information Solutions - Albuquerque, NM 87107

    Posted on ZipRecruiter 2016-11-29T13:43:34

    Salary: $70,000+ Annually DOEOverviewResponsible for providing the highest level of escalated technical support, engineering, and solution implementation in the organization. Responds to client support tickets as assigned. Meets with clients and other IT professionals as required to support sales and solution efforts. Provides solution development and architecture support to sales team.Essential Functions• Provide level III support on escalated client support tickets, meeting SLA requirements. You are the highest point of escalation.• Provide sales engineering and solution development support as required by sales.• Complete or provide assistance on projects, including but not limited to planning, client communications, onboarding, setup, full server migrations and deployment.• Utilize client site documentation platform to provide detailed documentation of client site network infrastructure and changes.• Utilize Connectwise to enter all time in real time.• Utilize Connectwise ticketing for all activities to provide good, detailed notes on activities and support request resolution.• Maintain assigned ticketing board, tickets not to exceed 15 days in age.• Work with vendor partners to support client requests and company objectives.• Demonstrate continuous learning through execution of training plan and achievement of certification goals.• Maintain individual client satisfaction rating of 95% or better• Provide mentoring and support to all engineering staff, including regular shadowing and training.• Maintain a level of expertise with a specific technology or product and act as the product champion. This includes providing team training, documentation, and vendor management.Knowledge, Skills & Abilities• Demonstrated track record of providing superior customer service & building strong client relationships• Exceptional people & and communication skills• Exceptional problem-solving and analytical skills• Exceptional level of technical proficiency in a wide range of products and solutions• Outstanding organizational skills• Excellent documentation skills• Excellent communication, interpersonal, and organizational skills• Ability to set realistic expectations and meet commitments, build trust• Team player, team leaderExperience, Certifications & Education• Minimum 8 years’ experience• Bachelor’s Degree in a technology-related field OR equivalent combination of education and experience• Advanced proficiency with current Windows Server and desktop operating system required• Exceptional understanding of network systems and concepts, OSI model, etc• Experience designing, implementing, and troubleshooting network switching, routing, and wireless technologies• Experience using Professional Services Automation and Remote Monitoring & Management tools in a managed services environment a plus• Experience implementing & supporting virtualization and datacenter technology, including storage strategies and solutions• Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint• Must be an effective listener with ability to take initiative• Ability to work independently as well as part of a team• Current CompTia A+ and Network+ certification• Current MCSE certification plus at least one other industry recognized certificationSalary: $70,000+ annually DOE
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