Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office Medical Assistant to work at our East Oakland site. This is a full-time benefited position working 40 hours per week. The Front Office Medical Assistant is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the general supervision of the Back Office Supervisor and Lead Medical Assistant, the Medical Assistant is responsible for assisting medical providers by completing basic clerical and clinical tasks utilizing Electronic Health Record systems. Responsible for the coordination of operations in the areas of medical reception, scheduling, front desk and general clinic services. The Front Office Medical Assistant will collaborate with the Center Supervisor in the implementation of protocols for the front office and patient scheduling.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
- Utilize an Electronic Health Record system to document patient registration, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
- Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
- Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
- Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
- Perform other duties as assigned by supervisor.
- Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
- Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
- Perform phlebotomy when Lab Technician is not available.
- Perform EKG, ear lavage, audiometry testing and other tests as necessary.
- Assist practitioners during examinations as needed.
- Provide patient education and information as instructed by clinic practitioners and clinic protocols.
- Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
Medical Office Maintenance
- Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
- Clean, sterilize and stock reusable instruments, as needed.
- Test medical and laboratory equipment in accordance with regulatory guidelines.
- Keep all clinic areas neat and clean at all times.
- Ability to prioritize competing work demands and tasks from clients or staff
- Ability to work effectively and calmly under pressure in a positive, friendly manner
- Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
- Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
- Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
- Make appropriate use of knowledge/ expertise/ connections of other staff.
- Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
- High school diploma/equivalent and completion of an accredited Medical Assistant Program.
- Minimum of one year of experience in a community clinic or medical office setting.
- Proficient in Microsoft Office and the internet.
- Current CPR from AHA approved organization.
- Ability to lift 20 pounds.
- Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
- Electronic Health Records and Electronic Practice Management systems experience
- Working knowledge of community health problems including social and economic factors relating to health.
- Bilingual in Spanish/English. Ability to read, write and speak fluently is highly desirable.