Benefits Offered

Medical, Dental, Life, 401K, Vision

Employment Type

Full-Time

Customer Support Agent (part-time)

Summary of Responsibilities :

· Provide technical support and maintain a high standard of customer satisfaction via phone, email, and web in a call center environment.

· Handle technical escalations and ensure customer issues/concerns are properly handled and completed.

· Maintain online product support such as FAQ’s, product specs, downloads, and knowledgebase.

· Perform additional project /tasks such as hardware/firmware/benchmark testing.

· Actively participate and support departmental goals and objectives.

Specific Knowledge, Skills and Abilities:

· Excellent interpersonal, written, and oral communication skills.

· Demonstrated ability to write clearly, simply, and accurately using proper business tone, grammar and punctuation.

· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

· Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

· Ability to work independently without relying on significant management oversight.

· Prior sales or call center background a plus.

· High school diploma required. College degree preferred.

· Computer hardware and Windows OS skill required. Solid State Drive knowledge a big plus.

· Customer Service and Technical Support experience is required.

Job Type: Part-time

Posted date: 5 months ago

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