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Job Summary

Supervise, train and inspect the performance of assigned Stewarding staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guest.

Essential Functions

 

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

 

  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

 

  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

 

  • Maintain positive guest relations at all times.

 

  • Resolve guest complaints, ensuring guest satisfaction.

 

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 

  • Ensure that assigned staff has reported to work; document and discipline and document late or absent employees.

 

  • Responsible for support and follow up on maintaining the cleanliness of the kitchen
  • Coordinate breaks for assigned staff.
  • Prepare and distribute assignments for Stewarding staff and review priorities.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Identify situations which compromise the department's standards and delegate the resolutions of the situations.
  • Check supply levels in storage closets.  Complete requisition for additional supplies needed and submit to manager.
  • Inspect cleanliness and organization of storage areas.  Assign designated personnel to rectify any deficiencies.
  • Check work stations for proper supplies, organization, cleanliness and mechanical problems.  Instruct designated personnel to correct deficiencies.
  • Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
  • Monitor and maintain designated par levels of operating equipment.
  • Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.
  • Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
  • Monitor and maintain pest control requirements in accordance with Hotel standards.
  • Coordinate and assist with Banquet function requirements as assigned.
  • Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
  • Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.
  • Accommodate requests for additional wares expediently and courteously.  Follow up on delivery of all such items.
  • Provide feedback on staff performance to manager.  Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Ensure all staff assignments are completed before staff sign out.
  • Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action with manager and/or on-coming supervisor.

 

Other Duties

  • All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.   Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
  • Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
  • Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
  • Comply with hotel grooming standards for both uniformed and non-uniformed associates.
  • Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
  • Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

 

 

 

 

 

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged sedentary work.   Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift. 

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

 Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise.  Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. 

Experience:

Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to utilize computer software and hardware required.    Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.