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Customer Service Representative

Laird Plastics in Phoenix, AZ, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Winning team, record sales and profit year-after-year. Our business model and family/team culture set us apart from others.”

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Forklift experience and warehouse back-up

Laird Plastics

About Laird Plastics:

North American Plastics consists of 13 separate brands, which provide comprehensive supply chain coordination to the industry's leading manufacturers, distributing plastic sheets, rods and films through our 88+ locations.
We are a company grounded in our core values of honesty, integrity, empowerment, hard work and continuous improvement. The important thing is to mean and embrace those words, to “walk the talk” – and we do.
Our vision is to extend the reach and value of plastics as the world’s most respected and successful distributor. Plastics move the world, enhancing the lifestyle we have come to enjoy in our society. North American Plastics is proud to play such an important role in helping to make our world a better place.

Company website: https://www.lairdplastics.com/

Company address: 4219 E. Broadway RD Suite 104 Phoenix, AZ 85040

Posted date: 5 days ago

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