Field Application Engineer - Routers & Modems - TCP/IP, ATM, MPLS

Posted 3 years ago in Engineering



Position Requirements / Responsibilities


· Must be a self-starter and work with a minimum of direct supervision.


· Must have a valid driver’s license.


· Ability to plan, organize and coordinate work assignments.


· Ability to communicate effectively (written and oral).


· Must have a working knowledge of IP, TCP/IP, ATM, MPLS, QOS, IPTV, FTTP FTTH, ADSL, ADSL2, VDSL2, Ethernet, 802.11a, 802.11b, 802.11g, 802.11n, IPTV, MoCA, HPNA, home plug, VoIP technologies and their related support needs.


· Knowledge of the procedures, techniques, used in WAN, LAN trouble shooting.


· Review technical documentation as needed.


· Write test reports.


· BSEE, BSCE or BSCS from accredited university and or 10+ years in a related capacity.


· Excellent English communication and presentation skills required.


· International travel required


· Based in Toronto


· Must have an existing working knowledge and experience with commercial broadcast quality IPTV and test properties.


· Persistence, resilience, ability to influence others, strong professional demeanor.


· Exhibit competence in the MS Office suite of products including but not limited to the following applications: MS Word, MS Excel, MS Project, and MS PowerPoint


· Analyze and test all available information on field reported issues to identify product issues or determine fault of the reported issue.


· Analyze test bench data to validate products are within specifications,


· Analyze test bench data to determine recommended path of resolution.


· Assist PLM with completion of RFP / RFI / RRP requests


· Assist PLM and sales engineering with other general tasks as needed.


· Troubleshoot and identify problems.


· Understand and explain product Hardware and Software features and benefits once training is complete.


· Participate in sales presentation.


· Lead technical presentation.


· Prepare written event summary logs of field experiences.


· Perform related work as assigned by supervisor.

About Kng Technical Inc:

Only candidates considered will be notified.

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