John Paul is the world’s leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it’s to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.
This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits.
ABOUT THE ROLE
We are seeking a highly motivated Corporate Concierge with travel experience to be part of our growing team. In this role, you will handle a wide range of personal requests for clients, while delivering world-class customer service. If you are a self-starter with strong interpersonal and organization skills, then we want to hear from you!
In this full-time position, you will work onsite on a 4 x 10 schedule, meaning that you'll work 10 hours per day, 4 days a week (and always enjoy a 3-day weekend). The salary is $44,000 per year, and it's located in Manassas, Virginia.
Fulfill a wide range of lifestyle and travel requests for clients
Cultivate and maintain professional relationships with clients
Document all request data, update client preferences as needed, and maintain vendor database on an ongoing basis
Achieve personal and team goals every month that are set by your manager
Assist in creating marketing collateral and contribute to service newsletters
Provide account coverage in manager's absence
Promote collaboration with team members, and management, to sustain a respectful work environment.
Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization
4 + years of travel planning experience with an emphasis on customer service required
Experience with international and domestic destination experience required
Strong computer skills including strong Internet research, Microsoft Office, and CRM
Strong verbal and/or written communication with strong attention to detail
Excellent organizational skills, time management, and attention to detail
Excel in building and maintaining excellent relationships with clients and colleagues.
Ability to work effectively in the position
BENEFITS, PERKS, & CULTURE ADD
Competitive salary, paid time off, quarterly bonuses, and other monetary incentives
Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, 401K, and more)
Monday to Thursday schedule – enjoy your 3-day weekends!
Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
Employee engagement events (in-person and virtual) all year-round
Career growth opportunities
Access to an online library to learn key areas of the business
Exclusive discount and travel programs with ACCOR Hotels and our preferred travel, gifting, and dining partners
Access to even more discounts for things like technology, cell phone plans, wellness programs, sporting events, theme parks, and even grocery coupons
EEO — We are an Equal Opportunity Employer
John Paul values diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss with the Hiring Manager during contact.