Joe Taylor Restoration has an immediate opportunity for a full-time Collections Specialist. JTR is an industry-leading property mitigation company. We provide 24-hour emergency services to homeowners who have suffered a water-, fire- or mold-related loss. (For more information about our company, please visit our website at www.jtrestoration.com.) Our mission is to provide our customers with an unmatched service experience. If you have a strong work ethic, take pride in what you do, and enjoy working in a team/family environment, then you are the right person for this position.
The right person for this position will be very organized and detail-oriented. They must work well as part of a team and be coachable. Also, they must be comfortable in a deadline-conscious environment.
The duties of this position include collection calls and/or correspondence in a fast-paced environment.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts -- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Establish and maintain effective and cooperative working relationships with insurance carriers.
Essential Functions • Weekly and monthly reporting to direct supervisor • Prepare delinquency notices to customers • Processing credit memos and the appropriate reporting • High-volume phone calls to assigned delinquent customers • Reconcile customer disputes as they pertain to payment of outstanding balances that are due • Internal and external customer interface • Participate in team meetings • Meet defined department goals and activity metrics • Prepared liens and satisfaction liens • Any other duties relevant to position
Required Skills • 2-4 years high-volume corporate collections experience. • Proficient in Microsoft Office • Knowledge of billing and collections procedures • Accounts Receivable knowledge/experience a plus • Strong attention to detail, goal-oriented • Experience with QuickBooks a plus • Commitment to excellent customer service • Excellent written and verbal communication abilities • Ability to prioritize and manage multiple responsibilities