SUMMARY Receives cash from customers in payment for goods, stocks merchandise and food. Escorts groups of people through industrial establishment by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assignments will vary depending on position given (tour guide, café host/hostess, and cashier).

Performs various duties in the retail store and café as needed, including cashiering, stocking, customer service, and cooking.

Upbeat and friendly attitude to enhance the guests’ experience. Speak with, engage and interact directly with guests.

Describes various processes and operation of machines to guests.

Describes features of interest concerning production processes, history of organization, and factory layout.

Operates and explains the interactive tour exhibits to guests

Performs various duties as needed.

Operates cash register, weighs bulk items, compiles printed list, and displays cost of customer purchase and tax on monitor screen.

Makes change and issues receipts to customers.

Reads and records totals shown on cash register tape and verifies against cash on hand.

Quotes price and describes features of items for which money is received.

Stocks shelves food, and cooking equipment. Marks price on items and keeps area neat and clean.

Prepares and cooks food according to instructions.

Receives and processes telephone orders and requests for broker samples, including preparation of orders and samples for shipment.

Takes inventory or examines merchandise to identify items to be reordered or replenished.

Receives, opens, and unpacks cartons or crates of merchandise, checking invoice against items received.

Maintains courteous and professional demeanor when dealing with customers and ensures customers receive high quality service.

The Visitor Center is open seven days a week so must be open to working a varied schedule as needed.

Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition. Regular, predictable attendance is required as an essential function of this position. The employee may be required to perform other such duties within the scope of their employment as may be assigned. The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS Not applicable.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**