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IT Manager – Managed Services Practice (MSP)

Beyond Impact (BI) is a highly motivated cloud solutions enabler. We enable our customers to leverage the cloud to address their organization's initiatives for success. Our goal is to provide the best service at the best price point with the best tools possible. Most of our clients are medium sized organizations that have lean IT groups. Beyond Impact is a Microsoft Gold Partner that supports end users on six continents with technical staff based on three continents. A faithbased organization that believes in impacting lives and making an impact in the community. Technology is simply the catalyst that enables us. Beyond Impact was founded in 2014 and is Headquartered in Minneapolis, MN.

Responsibilities: • Manage and lead the MSP Team. Duties include: o Assign work to team members o Provide regular reports to leadership associated with team metrics o Provide level three support to MSP Team members as they work through issues assigned to them o Review, establish, and maintain policy and procedures associated with MSP operations o Maintain relationship with MSP customer and customer profile information o Lead onboarding process for new customers o Lead offboarding process for customers exiting MSP o Provide for the health and wellbeing of MSP Team members o Performance reviews with MSP Team members o Subject Matter Expert (SME) for the applications used by the MSP o Maintain datacenter assets until such time Beyond Impact decommissions the datacenter operations o Lead projects related to the MSP (e.g. datacenter decommission) • Manage technology requirements for the Beyond Impact (and affiliates) offices and office personnel o Maintain equipment and services that support the Beyond Impact offices o Provide help desk services to Beyond Impact (and affiliates) personnel as needed • All other duties as assigned

Qualifications: • Technical training or degree in IT that provided exposure to ITIL and related methodologies • 3 years of technical personnel management experience • 7 years of technical experience in the area of infrastructure administration and systems management • 2 years of Microsoft Azure experience – systems admin level understanding • Experience working on simultaneous projects • Ability to prioritize work for yourself and others you may be asked to manage • Experience providing level three support in an ITIL-based environment • Understanding of technical operations – internal and managed services operational approach • Ability to communicate across all levels of an organization – internal and external to BI • Ability to articulate technical solutions to non-technical employees/customers • Experience in large IT organization(s) • Knowledge of o Cloud technologies, including SaaS, PaaS and IaaS o Cloud system engineering principles and considerations o IT security risks • Microsoft Certifications in Azure Cloud Service Offerings are a plus

Candidate Notes: • Full-Time • Salaried • Benefits • Travel 10% • Open Office Workspace • Based in Minneapolis Office • Reports to Chief Technology Officer

Posted date: 14 hours ago

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