M.A.C Retail Manager@International Shoppes

Posted 2 years ago in Retail



M.A.C Retail Manager

Position Summary:

The Retail Manager is responsible for managing the total operation of their assigned boutique and supervising the boutique and employees. S/he is responsible for the training and development of his/her employees. S/he will generate sales through their team, perform outstanding customer service, and maximize profits. Other duties include but are not limited to the development of the Assistant Manager or Third Key in management responsibilities and the protection of company assets. The Retail Manager must develop strong working relationships with his/her General Manager, M.A.C AT&D of his/her region and head office support departments.

Responsibilities:

  1. Customer Service:
  • Ensure staff delivers consistent, excellent customer service in accordance with our standards.
  • Resolve customer issues and requests in an efficient and quick manner.
  • Develop and utilize customer database for phone calls, product launches, events and appointments in conjunction with the Company’s customer program.
  1. Sales:
  • Create and maintain an atmosphere geared to achieving sales and profit goals.
  • Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the brand’s business practices.
  • Analyze and review goal attainment and develop strategies to improve performance.


3. Business Management:

  • Control all store expenses within budget guidelines.
  • Manage cash loss prevention procedures and established security policies.
  • Manage time, establish priorities and delegate effectively to meet goals and objectives


4. Inventory:

  • Maintain appropriate inventory levels
  • Prepare, coordinate and ensure a complete and accurate physical inventory as required.


5. Merchandising:

  • Follow and implement all corporate visual presentation standards and guidelines.
  • Execute new launch displays, collateral placement, etc.


6. Marketing & Events:

  • Oversee all planning details for events.

7. Human Resources:

  • Maintain a cohesive, cooperative work environment through team building and motivation.
  • Maintain a communication system for the store to ensure all staff review current initiatives and direction.
  • Hold regular and productive staff meetings with AT&D.
  • Assist in recruiting, hiring and developing top Artist and management professionals.
  • Administer all training programs for selling skills, customer service, products and operations.
  • Conduct monthly coaching sessions to communicate objectives, set goals and follow up on progress according to the company’s business programs.
  • Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations with General Manager and Human Resources approval.
  • Ensure staff is trained in service and artistic skills as established by the Company.

.
Qualifications / Skills:

  • Minimum high school education, college background preferred.
  • Previous experience in cosmetic field preferred. Specialty store management background is a plus.
  • Five years retail experience, cosmetic preferred, one-two year’s management experience required.
  • Training and coaching new and existing employees and customers.
  • Ability to function in a fast-paced environment.
  • Embrace the company’s corporate philosophy.
  • Excellent communication, leadership and organizational skills.
  • Comfortable managing and supervising people.
  • Professional attitude and ability to be flexible and deal with change.


Effort:
This position requires excellent communication skills to be performed on a daily basis. This position requires moderate physical effort. Some unpacking and packing of materials is required when restocking the floor supplies. There may be moving and setting up of displays and other events taking place in your location. At counters, one must stand nearly 8 hours.

Working Conditions:
Retail Partnered Stores, freestanding M·A·C Stores.

Important information on our application process:

All candidates will receive an outcome to their application via email. If you are shortlisted you will receive an email invitation to book into a phone/face to face interview. To ensure you don't miss out on this opportunity, please check your emails regularly, including your junk mail folder.

To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough Port Authority Security background check prior to receiving any final offer of employment from International Shoppes. Of course our commitments don't stop with our customers. If you're up to the challenge of International Shoppes, we'll make it worth your while. You'll be working in a great team environment. Not to mention a compensation and benefits package that's among the best around. Join us and see what it means to become part of the International Shoppes experience.

*We are an Equal Employment Opportunity Employer

About International Shoppes:

International Shoppes is a specialty retailer that has, for more than 60 years, operated airport retail and duty free facilities. Our Company is all about delivering the best service and product assortment to the traveling public.

International Shoppes operates the duty free concessions throughout the Northeast including JFK International Airport, Boston Logan and Philadelphia International Airport. In addition, we operate multiple branded shops throughout JFK including boutiques from Cartier, Hermes, Salvatore Ferragamo, Mont Blanc, Bvlgari, Hugo Boss, Estee Lauder, Clinique and L'Occitane, as well as our own multi-branded concept store called "iS Style."

Our subsidiary, Diplomatic Duty Free Shops of New York, services the Diplomatic Communities by offering the same great products that we sell at our airport locations to local diplomats. We currently service diplomats in Manhattan, NY and Washington, D.C.

International Shoppes operates from a corporate office and warehouse facility located centrally in Valley Stream, NY.

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