IIA is a fast growing research and advisory firm. We help companies build and maintain world-class analytics programs that create competitive differentiation. We are experts at strategically integrating the business, organizational and technical disciplines required to compete and win on analytics. We provide solutions in the areas of enterprise and departmental analytics program development, organizational design, communication strategy, data governance, technology strategy, vendor selection, business development and commercialization.
IIA is hiring an experienced Customer Success Manager at its corporate headquarters in Portland, Oregon. The position requires working in a professional environment in IIA’s downtown Portland, Oregon office.
Customer Success Managers ensure service delivery to existing clients, and support both renewal and new business opportunities with senior-level executives within specific institutional accounts. Customer Success Managers conduct consistent and meaningful live and phone-based conversations with all contacts and are evaluated against overall institutional revenue growth and member satisfaction/advocacy.
Customer Success Managers work in an exciting, fast-paced culture, surrounded by talented, motivated and intellectual colleagues who thrive on helping executives solve their most pressing business challenges. By interacting with the highest level of decision makers at some of the world’s most renowned companies, this role provides a unique opportunity to learn how to apply executive level thinking to problem solving. The ideal candidate will be able to clearly articulate IIA’s business value to clients and build sustainable relationships with IIA clients.
Customer Success Manager key responsibilities:
Attitude and Professionalism
Desired Skills & Experience
Capabilities (skills or knowledge required for success):
Characteristics (personal context required for success, e.g. values, traits, personal style):
Founded in 2010 by CEO Jack Phillips and Research Director Thomas H. Davenport, the International Institute for Analytics is an independent research firm that works with organizations to build strong and competitive analytics programs.
IIA offers unbiased advice in an industry dominated by hardware and software vendors, consultants and system integrators. With a vast network of analytics experts, academics and leaders at successful companies, we guide our clients as they build and grow successful analytics programs.
Since its inception, IIA has worked with more than 200 organizations from around the world, sharing the keys to analytics maturity so that our clients gain an edge in an economy increasingly driven by data. Through in-depth research library, moderated phone calls, webinars and events, our clients get the guidance and expertise needed to compete on analytics and win.
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Posted 17 days ago